Blog & Insights for CX Leaders
Expert-backed insights and resources on everything you need to manage and grow your business, customer experience stack, and strategy.
Reuben Yonatan
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Jun 05, 2025
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16 min read
What Is Agentic AI & How It's Transforming CX Operations
Agentic AI is redefining how machines think, act, and lead by shifting from reactive tools to goal-seeking systems. A must-read for tech-driven enterprise leaders.
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Katherine Stone
·
May 27, 2025
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4 min read
Cisco Research Forecasts Agentic AI To Manage 56% of Customer Interactions Within 12 Months
Katherine Stone
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May 21, 2025
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9 min read
My Worst Customer Experience: A Cautionary Tale
Katherine Stone
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May 20, 2025
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4 min read
When Details Derail CX Goals: Lessons From The Starbucks Strike
Andrew Nechiporuk
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May 16, 2025
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14 min read
What Is a CX Platform? The Ultimate Guide for Modern Enterprise Leaders
Andrew Nechiporuk
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May 13, 2025
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5 min read
The Most Underrated CX Platform Features for Contact Centers in 2025 (+ Who's Got Them)
Katherine Stone
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Apr 27, 2025
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3 min read