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Supporting Vulnerable Customers in 2026: Types of Vulnerability, Frameworks, & Best Practices

Charlie Mitchell

Jul 09, 2026

17 min read

Supporting Vulnerable Customers in 2026: Types of Vulnerability, Frameworks, & Best Practices

In 2025, Monzo Bank noticed a friction in its identity verification journey.It realized that customers with visual impairments couldn't follow the on-screen prompts for positioning their face for a biometric...

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