Blog & Insights for CX Leaders
Expert-backed insights and resources on everything you need to manage and grow your business, customer experience stack, and strategy.
Reuben Yonatan
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Jul 10, 2025
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4 min read
7 Expert Questions to Ask When Evaluating a Unified CX Platform (2025 Guide)
Not all CX platforms are created equal. This expert guide reveals the 7 critical questions that separate real Unified CX platforms from marketing fluff—covering AI architecture, data readiness, GenAI risks, orchestration, and pricing transparency.
Latest blog
Reuben Yonatan
·
Jul 09, 2025
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5 min read
5 CX Metrics That Matter More Than NPS in 2025
Eljohn Macaranas
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Jul 09, 2025
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14 min read
Customer Experience Optimization: A Practical Guide for Modern Businesses
Katherine Stone
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Jul 08, 2025
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13 min read
Shadow AI: Understanding and Managing Unauthorized AI in Organizations
Reuben Yonatan
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Jun 05, 2025
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16 min read
What Is Agentic AI & How It's Transforming CX Operations
Katherine Stone
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May 27, 2025
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4 min read
Cisco Research Forecasts Agentic AI To Manage 56% of Customer Interactions Within 12 Months
Katherine Stone
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May 21, 2025
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9 min read
My Worst Customer Experience: A Cautionary Tale
Katherine Stone
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May 20, 2025
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4 min read
When Details Derail CX Goals: Lessons From The Starbucks Strike
Andrew Nechiporuk
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May 16, 2025
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14 min read
What Is a CX Platform? The Ultimate Guide for Modern Enterprise Leaders
Andrew Nechiporuk
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May 13, 2025
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5 min read