Blog & Insights for CX Leaders
Expert-backed insights and resources on everything you need to manage and grow your business, customer experience stack, and strategy.
Eljohn Macaranas
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Jan 22, 2026
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11 min read
The Top 50 Customer Experience Events for 2026
Stay ahead by connecting with the broad customer experience community. Discover 50 of the best events CX professionals will attend this year.
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Charlie Mitchell
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Jan 20, 2026
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5 min read
Centrical Introduces AI Role-Plays to Transform Contact Center Coaching
Katherine Stone
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Jan 13, 2026
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3 min read
Five9 and Google Cloud’s Joint Enterprise CX AI Solution: From Bolt-on To Built-In
Charlie Mitchell
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Jan 09, 2026
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13 min read
15 Contact Center Trends to Watch Out for in 2026
Charlie Mitchell
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Jan 07, 2026
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24 min read
32 Agentforce Use Cases & Their Real-World Results
Katherine Stone
·
Dec 02, 2025
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18 min read
CX Trends Reshaping the Contact Center: Insights from Five9's CRO Matt Tuckness
Katherine Stone
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Nov 24, 2025
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7 min read
Key Takeaways From The 2025 Five9 CX Summit
Katherine Stone
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Nov 17, 2025
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5 min read
Cresta WAVE 2025: The Future of Contact Center AI + CX
Katherine Stone
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Oct 30, 2025
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5 min read
AI Performance Monitoring: Support or Surveillance?
Katherine Stone
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Oct 28, 2025
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8 min read