Blog & Insights for CX Leaders
Expert-backed insights and resources on everything you need to manage and grow your business, customer experience stack, and strategy.
Charlie Mitchell
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Sep 01, 2026
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9 min read
IDC MarketScape for Worldwide Agentic CCaaS Platforms 2026: Top Takeaways
Today’s contact center technology market looks very different from five years ago. First, the solutions tie much more closely with the broader enterprise stack. They’re no longer managed as an...
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Charlie Mitchell
·
Aug 21, 2026
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9 min read
Outcome-Based Pricing Models: Examples, Benefits, Challenges, & Negotiation Advice
Katherine Stone
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Aug 19, 2026
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5 min read
Assistive AI: Where CX Progress Quietly Plateaus
Charlie Mitchell
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Aug 18, 2026
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8 min read
APAC Frost Radar for Customer Experience Management Services 2026: Top Takeaways
Charlie Mitchell
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Aug 17, 2026
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22 min read
Salesforce vs. ServiceNow: A Portfolio, Product, and Pricing Comparison
Charlie Mitchell
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Aug 11, 2026
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14 min read
Multimodal Customer Experience Solutions, Examples, and Design
Charlie Mitchell
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Aug 07, 2026
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11 min read
Salesforce Open CTI End of Life: What Are My Options?
Charlie Mitchell
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Aug 03, 2026
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8 min read
Forrester Wave for Conversational AI Platforms, Employee Service 2026: Top Takeaways
Charlie Mitchell
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Jul 27, 2026
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11 min read
The Genesys Engage End-of-Life: What Comes Next?
Charlie Mitchell
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Jul 23, 2026
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8 min read