Blog & Insights for CX Leaders
Expert-backed insights and resources on everything you need to manage and grow your business, customer experience stack, and strategy.
Charlie Mitchell
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Oct 12, 2026
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7 min read
IDC MarketScape for Worldwide Conversational Intelligence and Analytics Software 2026: Top Takeaways
Conversational intelligence solutions represent the next evolution of speech analytics software.For over a decade, contact centers have used the technology to deeply understand customer conversations, track CX metrics, monitor the...
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Katherine Stone
·
Oct 06, 2026
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4 min read
Five9 Analyst Summit 2026 Reportback
Charlie Mitchell
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Oct 02, 2026
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8 min read
ISG Workforce Engagement Management Buyers Guide 2026: Top Takeaways
Charlie Mitchell
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Oct 01, 2026
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11 min read
11 Contact Center Performance Management Trends
Charlie Mitchell
·
Sep 24, 2026
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40 min read
16 Contact Center Solutions for Financial Services & How They Differentiate
Charlie Mitchell
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Sep 14, 2026
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9 min read
ISG Contact Centers Buyers Guide 2026: Top Takeaways
Charlie Mitchell
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Sep 01, 2026
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9 min read
IDC MarketScape for Worldwide Agentic CCaaS Platforms 2026: Top Takeaways
Charlie Mitchell
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Aug 21, 2026
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9 min read
Outcome-Based Pricing Models: Examples, Benefits, Challenges, & Negotiation Advice
Katherine Stone
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Aug 19, 2026
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5 min read
Assistive AI: Where CX Progress Quietly Plateaus
Charlie Mitchell
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Aug 18, 2026
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8 min read