Blog & Insights for CX Leaders

Expert-backed insights and resources on everything you need to manage and grow your business, customer experience stack, and strategy.

What Is Agentic AI & How It's Transforming CX Operations

Reuben Yonatan

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Jun 05, 2025

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16 min read

What Is Agentic AI & How It's Transforming CX Operations

Agentic AI is redefining how machines think, act, and lead by shifting from reactive tools to goal-seeking systems. A must-read for tech-driven enterprise leaders.

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Cisco Research Forecasts Agentic AI To Manage 56% of Customer Interactions Within 12 Months

Katherine Stone

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May 27, 2025

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4 min read

Cisco Research Forecasts Agentic AI To Manage 56% of Customer Interactions Within 12 Months