Blog & Insights for CX Leaders
Expert-backed insights and resources on everything you need to manage and grow your business, customer experience stack, and strategy.
Eljohn Macaranas
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Sep 05, 2025
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25 min read
What is a Customer Data Platform (CDP)? Complete Guide
Customer Data Platforms (CDP) are the central nodes of your customer data operations ensuring information from all the touchpoints is sorted into customer profiles.
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Eljohn Macaranas
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Sep 02, 2025
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16 min read
Omnichannel Customer Engagement: Complete Implementation Guide
Katherine Stone
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Sep 02, 2025
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5 min read
The End of Entry-Level Work? How AI Is Reshaping The Job Market
Katherine Stone
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Aug 28, 2025
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4 min read
Why Are We Panicking About AI's 95% Failure Rate?
Eljohn Macaranas
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Aug 28, 2025
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13 min read
Personalized Customer Experience (CX): Strategies, Examples & How It Drives Growth
Eljohn Macaranas
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Aug 26, 2025
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15 min read
Top Customer Engagement Strategies That Drive Loyalty
Katherine Stone
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Aug 26, 2025
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6 min read
Forced Feedback: Why In-App Review Requests Lead To One-Star Reviews
Eljohn Macaranas
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Aug 22, 2025
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15 min read
How to Improve Customer Experience: Proven Strategies That Work
Eljohn Macaranas
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Aug 22, 2025
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11 min read
What is Customer Experience Transformation? A Complete Guide
Katherine Stone
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Aug 21, 2025
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6 min read