AI + CX
Intelligence
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
5 min read
Zendesk Goes Industry-Specific with Specialized Agents, Targets Up to 80% Automation
Reuben Yonatan
·
11 min read
Sierra Wants to Turn AI Customer Service Into a Revenue Engine
Reuben Yonatan
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8 min read
Glia Is Building Something Much Bigger Than a Contact Center
Charlie Mitchell
·
40 min read
16 Contact Center Solutions for Financial Services & How They Differentiate
Charlie Mitchell
·
6 min read
NiCE Cognigy Steps Toward Self-Configuring AI Agents
Charlie Mitchell
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4 min read
SoundHound AI Reimagines AI-Human Contact Center Handoffs
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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