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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
5 min read
Elon Musk Eyeballs the Customer Service Outsourcing Market with “Macrohard” Project
Katherine Stone
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5 min read
Five9 Q4 2025 Earnings Call and 2026 Roadmap
Charlie Mitchell
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5 min read
RingCentral’s Customer Engagement Bundle Tops 1,000 Sales in Three Months
Katherine Stone
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5 min read
NiCE Q4 2025 Earnings Call, 2026 Outlook
Charlie Mitchell
·
9 min read
A Contact Center Software Buyer’s Guide for 2026
Charlie Mitchell
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5 min read
Genesys Announces a Sovereign CCaaS Offering on AWS
Charlie Mitchell
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4 min read
Klarna Recruits Its Own Customers as Service Reps, NPS Scores Go 'Through the Roof'
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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