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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
5 min read
Zoom Continues “High Double-Digit” Contact Center Growth, Credits CCaaS-UCaaS Unification
Charlie Mitchell
·
27 min read
10 Contact Center Knowledge Management Systems & What Differentiates Them
Katherine Stone
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5 min read
Assembled Launches First MCP Server for Contact Center Workforce Management
Katherine Stone
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5 min read
8x8 Q4 2026 Earnings: AI Adoption Surges 230%, Usage-Based Revenue Leads
Charlie Mitchell
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5 min read
Two in Every Three Customer Service Teams Now Use AI Agents
Charlie Mitchell
·
8 min read
Zendesk Relate 2026: The Top Ten Announcements
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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