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Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
6 min read
HubSpot Spring Spotlight 2026: 5 Big Talking Points
Charlie Mitchell
·
5 min read
Contact Center Agents Still Use an Average of Nine Applications to Do Their Jobs
Katherine Stone
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3 min read
NiCE Announces CXone Integration With Epic EHR
Charlie Mitchell
·
26 min read
10 Customer Experience Assurance Solutions & Their Differentiators in 2026
Charlie Mitchell
·
11 min read
Gartner Peer Insights Voice of the Customer for CCaaS 2026: Top Takeaways
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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