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Latest HeadlinesRecent headlines across the CX industry.

Customer Experience (CX) Platforms, Unified CXM Platforms
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4 min read
7 Expert Questions to Ask When Evaluating a Unified CX Platform (2025 Guide)

CX Metrics
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5 min read
5 CX Metrics That Matter More Than NPS in 2025

Agentic AI, Zoom
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4 min read
Zoom Launches Agentic AI Additions to Boost Efficiency and Connection
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REPORTS
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)


Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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