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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
8 min read
Forrester Wave for Conversational AI Platforms, Employee Service 2026: Top Takeaways
Katherine Stone
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4 min read
Avaya Appoints Jeff Clarke as CEO, Patrick Dennis as Executive Chair
Charlie Mitchell
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5 min read
New Vonage CEO Shares Plan to Accelerate Growth & Seize Big Network API Opportunity
Katherine Stone
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4 min read
Cresta Launches Next-Gen Insights with New Real-Time Trends
Charlie Mitchell
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6 min read
Zoom Aims to Transform Contact Center Analytics with an ‘Agentic Intelligence’ Layer
Charlie Mitchell
·
11 min read
The Genesys Engage End-of-Life: What Comes Next?
Charlie Mitchell
·
4 min read
RingCentral Announces NiCE Will Resell RingEX, Restructures Avaya Partnership
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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