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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Katherine Stone
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4 min read
Verint Names Dave Rhodes as CEO, Completing Leadership Transition After Calabrio Merger
Charlie Mitchell
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27 min read
10 Microsoft Teams Contact Center Solutions & Their Differentiators in 2026
Charlie Mitchell
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5 min read
Elon Musk Eyeballs the Customer Service Outsourcing Market with “Macrohard” Project
Katherine Stone
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5 min read
Five9 Q4 2025 Earnings Call and 2026 Roadmap
Charlie Mitchell
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5 min read
RingCentral’s Customer Engagement Bundle Tops 1,000 Sales in Three Months
Katherine Stone
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5 min read
NiCE Q4 2025 Earnings Call, 2026 Outlook
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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