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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
6 min read
Cisco Announces a Unified WEM Suite to Manage Human and AI Contact Center Agents
Charlie Mitchell
·
6 min read
Centrical Raises $39 Million to Become the Performance Intelligence OS for Frontline Teams
Katherine Stone
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5 min read
Zoom Launches ZoomMate and AI Productivity Suite
Katherine Stone
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5 min read
Sprinklr Acquires ViralMoment: What It Means for Multimodal CX Intelligence
Charlie Mitchell
·
5 min read
Salesforce Introduces Agenforce Coworker to “Replace” Salesforce Search
Charlie Mitchell
·
21 min read
Machine Customers and the Future of Customer Service
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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