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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
13 min read
Contact Center Forecasting Models, Tools, and Best Practices for 2026
Katherine Stone
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4 min read
Zendesk's Forethought Acquisition: Outcomes Over Optics
Charlie Mitchell
·
6 min read
HubSpot Spring Spotlight 2026: 5 Big Talking Points
Charlie Mitchell
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5 min read
Contact Center Agents Still Use an Average of Nine Applications to Do Their Jobs
Katherine Stone
·
3 min read
NiCE Announces CXone Integration With Epic EHR
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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