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Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
4 min read
Google Debuts a Customer Experience Agent Studio
Charlie Mitchell
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5 min read
ServiceNow Claims AI Handles 90% of Its Customer Service Queries, But Hasn’t Made Layoffs
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REPORTS
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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