Expert-Led
CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Katherine Stone
·
3 min read
Assembled Announces Brand Studio For Specialized AI Agent Personas At Scale
Charlie Mitchell
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4 min read
AWS Introduces Predictive Insights to Modernize Customer Support Models
Charlie Mitchell
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5 min read
Zoom Gives Its AI Companion a Major Upgrade, Signals a New Future for Work
Charlie Mitchell
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6 min read
Salesforce Unveils the Agentforce Contact Center, Goes All In on CCaaS
Katherine Stone
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2 min read
NiCE Announces Ready-to-Deploy Agentic AI Agents
Tim Banting
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5 min read
CallMiner Points to the Next Era of Conversational Intelligence with New AI Classifier
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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Customer Experience (CX) Platforms
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