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Latest HeadlinesRecent headlines across the CX industry.
Katherine Stone
·
5 min read
Twilio Unveils Four AI-Powered CX Capabilities for the Agentic Era at SIGNAL
Charlie Mitchell
·
8 min read
ServiceNow Knowledge 2026: The Top 10 Announcements
Katherine Stone
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5 min read
Klaviyo Q1 2026 Earnings: The CX Impact of 28% YoY Revenue Growth
Charlie Mitchell
·
9 min read
ISG Customer Experience Management Buyers Guide 2026: Top Takeaways
Charlie Mitchell
·
14 min read
17 Contact Center Quality Assurance Best Practices for 2026
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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