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Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
11 min read
Gartner Peer Insights Voice of the Customer for CCaaS 2026: Top Takeaways
Katherine Stone
·
3 min read
Regal Launches Copilot For The Complete AI Agent Lifecyle
Katherine Stone
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4 min read
Five9 and Assembled Announce Strategic Partnership For Agentic Customer Support
Charlie Mitchell
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4 min read
Verint Outlines a Two-Pronged Contact Center WFM Strategy Following Its Calabrio Merger
Charlie Mitchell
·
7 min read
Sprinklr Steps Toward Its Agentic Voice of the Customer Vision with Spring ‘26 Release
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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