Expert-Led
CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Katherine Stone
·
5 min read
Avaya Nexus: Announcing The Security-First Voice Platform For Mission Critical Teams
Charlie Mitchell
·
5 min read
Zoom Ushers the Self-Improving Contact Center with Latest CCaaS Innovations
Charlie Mitchell
·
6 min read
Salesforce Releases AI Agents for ‘Every Step’ of the Sales Cycle
Charlie Mitchell
·
4 min read
Zendesk Moves to Acquire Forethought, Develop ‘Self-Improving’ AI Agents
Katherine Stone
·
3 min read
Assembled Announces Brand Studio For Specialized AI Agent Personas At Scale
Access Exclusive Content
Explore the forefront of customer experience with our exclusive videos, weekly newsletter, insights, and research reports. We bring you the most relevant content to help you navigate the evolving CX landscape.
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
Watch and Learn
Customer Experience (CX) Platforms
14 min
