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Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
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5 min read
SAP Shares Its Vision for the Future of Customer Support, Outlines Its Differentiation
Charlie Mitchell
·
14 min read
Multimodal Customer Experience Solutions, Examples, and Design
Katherine Stone
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4 min read
Five9 Q2 2026 Results: AI Revenue Jumps 78% YoY as Total Revenue Grows 10%
Charlie Mitchell
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11 min read
Salesforce Open CTI End of Life: What Are My Options?
Katherine Stone
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4 min read
8x8 Q1 FY 2027 Earnings: Record Revenue, 121% AI Adoption Increase, Usage-Based Revenue Tops 60%
Charlie Mitchell
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8 min read
Forrester Wave for Conversational AI Platforms, Employee Service 2026: Top Takeaways
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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