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Latest newsRecent headlines across the CX industry.

NICE Launches CXone Mpower Agents: A New Era in Enterprise AI Automation

Agentic AI, NICE

·

3 min read

NICE Launches CXone Mpower Agents: A New Era in Enterprise AI Automation

NiCE and Snowflake Partner to Power End-to-End CX Automation Through AI Data Integration

AI, NICE

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4 min read

NiCE and Snowflake Partner to Power End-to-End CX Automation Through AI Data Integration

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REPORTS

CX Foundation Research & Data

Explore our latest research reports.

AI as a CX Differentiator

70%

70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)

Instant Service is Expected

72%

72% of customers want immediate support. (Zendesk, 2025)

AI in customer experience
Digital transformation ROI

Personalization Pays Off

40%

40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)

Videos

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Why Are Your Customer Service Agents So Stressed?

AI

·

3 min

Why Are Your Customer Service Agents So Stressed?

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