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Latest newsRecent headlines across the CX industry.



Agentic AI, Freshworks, AI, CX
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5 min read
Freddy AI by Freshworks Enters Its Autonomous Era

AI, Zoom
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5 min read
Zoom CX Unveils Agentic AI to Redefine Customer Experience at Scale
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REPORTS
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)


Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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