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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
5 min read
Genesys and ServiceNow Push Partnership Further Into Multi-Agent Orchestration
Charlie Mitchell
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4 min read
Zendesk Announces Real-Time Voice Translation for Live Contact Center Agents
Katherine Stone
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3 min read
AOK PLUS Unites NiCE Cognigy + CXone For Sovereign Cloud Deployment
Charlie Mitchell
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2 min read
Fish Audio: TTS Market Analysis & Positioning
Katherine Stone
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5 min read
Sprinklr's Q2 2027 Numbers Signal A Shift In The CX Market
Charlie Mitchell
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7 min read
Genesys Xperience 2026: New AI Orchestration Innovations, Agentic Virtual Agent Updates, & Partnerships
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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