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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Katherine Stone
·
4 min read
What Sierra's $950M Raise Means For AI-Powered CX
Charlie Mitchell
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4 min read
NiCE Part of a $670+ Million Megadeal to Transform HMRC’s Contact Center
Katherine Stone
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4 min read
Zoom CX Summit: From Episodic Interactions To Unified Intelligence
Charlie Mitchell
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29 min read
11 Contact Center Quality Management Software Providers & Their Differentiators in 2026
Charlie Mitchell
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5 min read
Microsoft Pushes Toward the 'Agentic Contact Center' with New Embedded Agents
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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