AI + CX
Intelligence
Latest HeadlinesRecent headlines across the CX industry.
Katherine Stone
·
4 min read
Five9 Analyst Summit 2026 Reportback
Charlie Mitchell
·
8 min read
ISG Workforce Engagement Management Buyers Guide 2026: Top Takeaways
Katherine Stone
·
7 min read
Decagon Dialogues 2026: Preparing For the Agent-to-Agent (A2A) Era
Katherine Stone
·
5 min read
What The ElevenLabs $22B Valuation Means for the Future of CX
Charlie Mitchell
·
11 min read
11 Contact Center Performance Management Trends
Access Exclusive Content
Explore the forefront of customer experience with our exclusive videos, weekly newsletter, insights, and research reports. We bring you the most relevant content to help you navigate the evolving CX landscape.
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
Watch and Learn
