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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
12 min read
Dreamforce 2026: The Top Announcements, Inc. AIforce, Koa, & New Partnerships
Charlie Mitchell
·
9 min read
ISG Contact Centers Buyers Guide 2026: Top Takeaways
Charlie Mitchell
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5 min read
Genesys and ServiceNow Push Partnership Further Into Multi-Agent Orchestration
Charlie Mitchell
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4 min read
Zendesk Announces Real-Time Voice Translation for Live Contact Center Agents
Katherine Stone
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3 min read
AOK PLUS Unites NiCE Cognigy + CXone For Sovereign Cloud Deployment
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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