Expert-Led
CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
15 min read
20 Contact Center Analytics Initiatives to Run in 2026
Charlie Mitchell
·
3 min read
Zoom to Acquire Common Room, Expand Into RevOps
Katherine Stone
·
4 min read
NiCE Announces AI Specialization Program, AWS EU Sovereign Cloud Partnership
Charlie Mitchell
·
7 min read
AWS Reimagines Contact Center Voice Experiences with New Agentic CX designer and Live Sync
Charlie Mitchell
·
4 min read
Genesys Acquires Pinkfish to Help Contact Centers Resolve More Queries Autonomously
Access Exclusive Content
Explore the forefront of customer experience with our exclusive videos, weekly newsletter, insights, and research reports. We bring you the most relevant content to help you navigate the evolving CX landscape.
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
Watch and Learn
