Expert-Led
CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
4 min read
Microsoft Debuts Service Agent, Positions Copilot as the New UI for Customer Support Work
Charlie Mitchell
·
4 min read
Salesforce Announces Slack for Salesforce & Agentforce
Katherine Stone
·
4 min read
CreatorIQ and Sprinklr Partner to Unify Creator, Paid, and Organic Social Performance
Charlie Mitchell
·
18 min read
20 Contact Center Automation Trends for 2026
Charlie Mitchell
·
5 min read
Genesys Tops $2.5 Billion in CCaaS ARR, a Market First
Charlie Mitchell
·
5 min read
Cisco Lays Out Its Framework for a “Truly Agentic” Contact Center
Charlie Mitchell
·
6 min read
Chipotle’s Customer Service AI Agent Goes Off the Rails, Follows Incidents at Amazon & Woolworths
Access Exclusive Content
Explore the forefront of customer experience with our exclusive videos, weekly newsletter, insights, and research reports. We bring you the most relevant content to help you navigate the evolving CX landscape.
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
Watch and Learn
