Expert-Led
CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Katherine Stone
·
5 min read
Centrical Expands Human-AI Performance Intelligence With AI Coaching, Role-Play Simulation
Charlie Mitchell
·
4 min read
Microsoft Embeds WEM Into Its CCaaS Platform, Upgrades Its Quality Assurance Agent
Charlie Mitchell
·
4 min read
Salesforce Launches a Contact Center Workforce Engagement Management Solution
Charlie Mitchell
·
4 min read
Zoom Debuts an Agent Architect to Bolster its Conversational AI Solution
Charlie Mitchell
·
5 min read
Medallia CEO Outlines What’s Next After Thoma Bravo Cedes Control to Lenders
Charlie Mitchell
·
4 min read
59% of Contact Centers Have No Plans to Reduce Headcount Despite Rising AI Adoption
Access Exclusive Content
Explore the forefront of customer experience with our exclusive videos, weekly newsletter, insights, and research reports. We bring you the most relevant content to help you navigate the evolving CX landscape.
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
Watch and Learn
