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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
9 min read
A Contact Center Software Buyer’s Guide for 2026
Charlie Mitchell
·
5 min read
Genesys Announces a Sovereign CCaaS Offering on AWS
Charlie Mitchell
·
4 min read
Klarna Recruits Its Own Customers as Service Reps, NPS Scores Go 'Through the Roof'
Charlie Mitchell
·
41 min read
20 Conversational AI Platforms & Their Differentiators in 2026
Charlie Mitchell
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3 min read
Twilio Pens a Nine-Figure Megadeal, the Largest in Its History
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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