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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
13 min read
Conversational AI Pricing Models for Customer Service
Katherine Stone
·
7 min read
Cisco Q3 2026 Earnings: Record $15.8B Revenue Amid 4,000 Job Cuts Signal AI Era Workforce Shift
Katherine Stone
·
5 min read
Avaya Infinity Launches Tandem Care, Real-time Insights, and Delta Sharing for Physical AI Integration
Charlie Mitchell
·
7 min read
SAP Unveils Its Vision for Autonomous CX, Announces New AI Assistants for Customer-Facing Teams
Charlie Mitchell
·
5 min read
Genesys Advances Contact Center Copilots & WhatsApp Conversations
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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