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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
6 min read
Zoom Reports 250% Surge in Virtual Agent Customers, Signals Changing CX Buying Behaviors
Charlie Mitchell
·
7 min read
Crescendo Launches a “Self-Improving” CX Platform for AI Agents, CCaaS, WEM, and Knowledge Management
Charlie Mitchell
·
9 min read
Outcome-Based Pricing Models: Examples, Benefits, Challenges, & Negotiation Advice
Katherine Stone
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5 min read
Assistive AI: Where CX Progress Quietly Plateaus
Charlie Mitchell
·
8 min read
APAC Frost Radar for Customer Experience Management Services 2026: Top Takeaways
Charlie Mitchell
·
22 min read
Salesforce vs. ServiceNow: A Portfolio, Product, and Pricing Comparison
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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