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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
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3 min read
80% of Organizations Plan to Move “Some” Customer Service Agents Into New Roles, Finds Gartner
Katherine Stone
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4 min read
ServiceNow Launches Autonomous Workforce and EmployeeWorks
Katherine Stone
·
11 min read
The Ultimate Guide To Contact Center Pricing Models
Charlie Mitchell
·
5 min read
Salesforce Hits 29,000 Agentforce Deals, Starts Poaching from ServiceNow’s ITSM Base
Charlie Mitchell
·
5 min read
Zoom Secures a 140,000-Seat Megadeal for Zoom Phone
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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