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Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
7 min read
SAP Unveils Its Vision for Autonomous CX, Announces New AI Assistants for Customer-Facing Teams
Charlie Mitchell
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5 min read
Genesys Advances Contact Center Copilots & WhatsApp Conversations
Charlie Mitchell
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4 min read
RingCentral AIR Tops 11,800 Paying Customers, Debuts Several New Features
Charlie Mitchell
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4 min read
NiCE and ServiceNow Release a Coordinated Solution for CCaaS and CRM
Katherine Stone
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5 min read
Twilio Unveils Four AI-Powered CX Capabilities for the Agentic Era at SIGNAL
Charlie Mitchell
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8 min read
ServiceNow Knowledge 2026: The Top 10 Announcements
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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