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CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
9 min read
Forrester Wave for Conversational AI Platforms, Customer Service 2026: Top Takeaways
Charlie Mitchell
·
4 min read
The Rise of Embedded Contact Centers
Charlie Mitchell
·
28 min read
10 Contact Center Workforce Management Software Providers & Their Differentiators in 2026
Katherine Stone
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7 min read
Customer Loyalty in 2026: Findings From The Sogolytics Experience Index
Katherine Stone
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7 min read
The Ultimate Guide To AI Interoperability
Charlie Mitchell
·
5 min read
Salesforce TDX 2026: 5 Major Announcements
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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