Expert-Led
CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
4 min read
59% of Contact Centers Have No Plans to Reduce Headcount Despite Rising AI Adoption
Charlie Mitchell
·
17 min read
Genesys vs. NiCE: A Price, Product, and Experience Comparison
Katherine Stone
·
4 min read
Salesforce to Acquire Fin (Formerly Intercom) for $3.6B
Charlie Mitchell
·
5 min read
Zendesk Lands Its Largest Contact Center Win Yet, Builds CCaaS Momentum
Katherine Stone
·
8 min read
Invoca Report: 7 Rules for AI Interactions With Customers
Access Exclusive Content
Explore the forefront of customer experience with our exclusive videos, weekly newsletter, insights, and research reports. We bring you the most relevant content to help you navigate the evolving CX landscape.
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
Watch and Learn
