AI + CX
Intelligence
Latest HeadlinesRecent headlines across the CX industry.
Reuben Yonatan
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7 min read
Sanas Wants to Turn Contact Center Agents Into AI Supervisors: One Human, Four AI Agents
Katherine Stone
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3 min read
8x8 Appoints Jamie Snaddon as SVP + Chief Strategy Officer, Nerea Gandarias as Managing Director, EMEA
Charlie Mitchell
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7 min read
Cisco Debuts the New-Look Webex AI Agent Platform, with Dialog and AI Agent 360
Charlie Mitchell
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7 min read
SAP Unveils New AI Assistants, Advances Its Autonomous CX Vision
Katherine Stone
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4 min read
Five9 Analyst Summit 2026 Reportback
Charlie Mitchell
·
8 min read
ISG Workforce Engagement Management Buyers Guide 2026: Top Takeaways
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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