Research-Led CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
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41 min read
20 CCaaS Providers & What Differentiates Them in 2026
Charlie Mitchell
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11 min read
Agent Assist in 2026: A Definition, Use Cases, & Best Practices
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4 min read
California Lawmaker Proposes 5-Minute Human Customer Support Rule for Big Businesses
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REPORTS
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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