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Charlie Mitchell
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4 min read
Qualtrics Appoints New CEO, Signals Its Ambition to Turn CX Data Into Growth
Charlie Mitchell
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13 min read
Contact Center Workforce Management: 11 Best Practices for 2026
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REPORTS
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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