Expert-Led
CX Analysis
Latest HeadlinesRecent headlines across the CX industry.
Katherine Stone
·
4 min read
Five9 and Assembled Announce Strategic Partnership For Agentic Customer Support
Charlie Mitchell
·
4 min read
Verint Outlines a Two-Pronged Contact Center WFM Strategy Following Its Calabrio Merger
Charlie Mitchell
·
7 min read
Sprinklr Steps Toward Its Agentic Voice of the Customer Vision with Spring ‘26 Release
Katherine Stone
·
3 min read
Five9 Welcomes Jay Lee as Chief Marketing and Growth Officer
Charlie Mitchell
·
4 min read
HubSpot Launches a New TikTok Integration with CRM-Powered Targeting
Charlie Mitchell
·
26 min read
10 CPaaS Providers & Their Differentiators in 2026
Charlie Mitchell
·
4 min read
Microsoft Debuts Service Agent, Positions Copilot as the New UI for Customer Support Work
Access Exclusive Content
Explore the forefront of customer experience with our exclusive videos, weekly newsletter, insights, and research reports. We bring you the most relevant content to help you navigate the evolving CX landscape.
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
Watch and Learn
