Video Library + CX Breakdowns
Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.
Katherine Stone
·
Dec 02, 2025
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8 min
From AI FOMO to AI ROI: Five Practices That Deliver Real Customer Value
AI FOMO is pushing companies to deploy tools fast, but speed alone is not producing better customer experiences. Learn five practices that keep teams focused on value, efficiency and learning rather than activity metrics.
Latest videos
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Katherine Stone
·
Nov 25, 2025
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32 min
Inside Cresta Wave: How Cresta’s New AI Tools Strengthen the Hybrid Workforce
Katherine Stone
·
Nov 17, 2025
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13 min
How Agentic AI Is Reshaping Travel and Hospitality
Katherine Stone
·
Nov 06, 2025
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24 min
From AI to Agentic: Zeus Kerravala on the Future of CX Platforms
Katherine Stone
·
Oct 28, 2025
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12 min
How to Build an AI Orchestration Strategy That Scales
Katherine Stone
·
Oct 20, 2025
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11 min
