Video Library + CX Breakdowns
Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.
Katherine Stone
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Jul 22, 2025
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6 min
How to Detect and Prevent Shadow AI in the Workplace
Employees are using unsanctioned AI tools on the job, often without realizing the risks. This video shows how to spot Shadow AI in your organization and build a governance strategy that keeps innovation secure.
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Katherine Stone
·
Jul 11, 2025
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6 min
How to Eliminate Data Silos and Reduce Tech Stack Bloat
Katherine Stone
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Jul 03, 2025
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7 min
Reskilling for AI: How to Prepare Your Workforce Now
Katherine Stone
·
Jun 17, 2025
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3 min
Why Are Your Customer Service Agents So Stressed?
Katherine Stone
·
Jun 11, 2025
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38 min
Executive Stage: Avaya CEO Patrick Dennis on Redefining the Contact Center
Gabriel Turner
·
May 30, 2025
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3 min
