Video Library + CX Breakdowns
Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.
Katherine Stone
·
Jun 01, 2026
·
3 min
Why Customers Are Losing Loyalty Faster Than Companies Realize
Executives think customer loyalty is stronger than ever, but many customers disagree. Katherine Stone explains why forced AI support, limited access to human agents, and fake chatbot empathy are weakening customer trust.
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Katherine Stone
·
May 28, 2026
·
10 min
Why AI Is Breaking the Traditional Workforce Pyramid
Charlie Mitchell
·
May 18, 2026
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31 min
Crescendo AI CEO Matt Price on Building AI-Native Customer Service
Katherine Stone
·
May 13, 2026
·
75 min
Retell AI CEO Bing Wu on Building Enterprise Voice AI
Katherine Stone
·
May 13, 2026
·
8 min
What is AI Washing? The Truth About AI-Related Layoffs
Katherine Stone
·
May 13, 2026
·
27 min
