Video Library + CX Breakdowns
Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.
CX
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3 min
Strategic CX Integrations That Actually Work with Salesforce
We break down the five integration principles separating high-ROI Salesforce-CX connections from expensive technical debt. These aren't just sync jobs—they're strategic CX levers.
Latest videos
CX, Executive Series
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3 min
Avaya Experience Center: Exclusive Tour with CEO Patrick Dennis
In this exclusive behind-the-scenes tour, we join Avaya CEO Patrick Dennis for a rare look inside the Avaya Experience Center.
CX
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7 min
Why Delta Can Charge More: Inside Their CX Strategy
We break down Delta's customer experience strategy to show how it turned air travel into a competitive edge. From biometrics to empowered crews, Delta is rewriting the CX playbook.
CX, AI
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4 min
The Hidden Costs of Chatbots (and How to Avoid Them)
We break down the hidden costs of chatbot customer service, including escalation time, poor integration, and the illusion of ROI. Learn where most brands go wrong and how leading CX teams use bots more effectively.
CX
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4 min
The CX Platform Buyers Guide for Contact Centers 2025
Still using siloed contact center tools? Discover what a real CX platform looks like and the smart questions that separate vendors from true partners.
CX
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8 min
How Shopify Built a $150B Empire with CX
We break down Shopify’s CX strategy to reveal how it built a $150B empire by focusing on one customer segment no one else was: small business owners.
CX
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6 min
The 60-Second CX Audit: Uber Edition | How Uber Wins
We break down Uber's customer journey to uncover how it built a $120B brand by solving the #1 pain point in traditional taxis: uncertainty.
