Video Library + CX Breakdowns
Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.
Katherine Stone
·
Jul 15, 2026
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58 min
The Strategy Behind Centrical's Rise in Customer Experience with CEO Gal Rimon
Voice AI may be transforming customer experience, but Centrical believes AI's biggest opportunity is helping employees and managers perform at their best.In this Executive Spotlight interview, Katherine Stone speaks with...
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Katherine Stone
·
Jun 25, 2026
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9 min
Bland AI Voice Agent: Live Demo & Performance Review
Katherine Stone
·
Jun 15, 2026
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25 min
8x8 CEO Sam Wilson on AI, Unified Communications, and CX
Katherine Stone
·
Jun 01, 2026
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3 min
Why Customers Are Losing Loyalty Faster Than Companies Realize
Katherine Stone
·
May 28, 2026
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10 min
Why AI Is Breaking the Traditional Workforce Pyramid
Charlie Mitchell
·
May 18, 2026
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31 min
