Video Library + CX Breakdowns
Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.
Katherine Stone
·
Jan 16, 2026
·
78 min
Assembled CEO Ryan Wang on AI Support Orchestration
This interview covers Assembled’s approach to scaling support with AI voice, guardrails, handoffs, and workforce planning, without losing quality or brand consistency.
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Katherine Stone
·
Dec 29, 2025
·
10 min
How AI Workslop Is Undermining Customer Experience
Katherine Stone
·
Dec 16, 2025
·
8 min
How the Executive AI Fluency Gap Impacts CX
Katherine Stone
·
Dec 09, 2025
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27 min
Exploring Zoom’s CX Vision with Global CX Lead Michelle Couture
Katherine Stone
·
Dec 09, 2025
·
58 min
Inside Regal AI with CEO Alex Levin: How Voice Agents Are Transforming CX
Katherine Stone
·
Dec 02, 2025
·
8 min
From AI FOMO to AI ROI: Five Practices That Deliver Real Customer Value
Katherine Stone
·
Nov 25, 2025
·
32 min
