Video Library + CX Breakdowns
Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.
Katherine Stone
·
Oct 15, 2026
·
8 min
The Truth About AI Governance: Why We Are Losing Control
Why human oversight alone cannot prevent AI failures, and how teams can reduce automation bias, approval fatigue, and deskilling.
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Katherine Stone
·
Sep 30, 2026
·
12 min
Cresta Voice AI Agent: Live Demo & Performance Review
Katherine Stone
·
Sep 29, 2026
·
27 min
Parloa CEO Malte Kosub on AI Agents and CX
Katherine Stone
·
Sep 16, 2026
·
64 min
Vapi CTO Nikhil Gupta on the Future of Enterprise Voice AI
Katherine Stone
·
Sep 09, 2026
·
71 min
Nextiva Co-Founder & CEO Tomas Gorny on AI, CX, and Innovation
Katherine Stone
·
Sep 08, 2026
·
16 min
