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Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.

Why Are Your Customer Service Agents So Stressed?

Katherine Stone

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Jun 17, 2025

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3 min

Why Are Your Customer Service Agents So Stressed?

We break down what agent empowerment really looks like in a world where AI is part of the team. This is not about automation versus humans. It is about using AI to support agents in real time and make their jobs actually work.

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Executive Stage: Avaya CEO Patrick Dennis on Redefining the Contact Center

Katherine Stone

·

Jun 11, 2025

·

38 min

Executive Stage: Avaya CEO Patrick Dennis on Redefining the Contact Center

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