Video Library + CX Breakdowns
Watch CX Foundation’s video library featuring expert breakdowns, bold commentary, and data-driven analysis on customer experience, contact centers, and CX tech.
Katherine Stone
·
Jun 17, 2025
·
3 min
Why Are Your Customer Service Agents So Stressed?
We break down what agent empowerment really looks like in a world where AI is part of the team. This is not about automation versus humans. It is about using AI to support agents in real time and make their jobs actually work.
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Katherine Stone
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Jun 11, 2025
·
38 min
Executive Stage: Avaya CEO Patrick Dennis on Redefining the Contact Center
Gabriel Turner
·
May 30, 2025
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3 min
Strategic CX Integrations That Actually Work with Salesforce
Katherine Stone
·
May 29, 2025
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3 min
Avaya Experience Center: Exclusive Tour with CEO Patrick Dennis
Gabriel Turner
·
May 22, 2025
·
7 min
Why Delta Can Charge More: Inside Their CX Strategy
Gabriel Turner
·
May 20, 2025
·
4 min
