Reuben Yonatan
CEO & FounderReuben leads our mission to deliver CX insights to help leaders make confident, customer-centric decisions.
A clearer view of what’s next in CX.
CX Foundation is a specialist media and analyst platform covering AI and customer experience. We connect industry developments, technology, and executive perspectives to the decisions that matter.
80k+Monthly readers
50+Executive conversations
68%Readers in executive & IT buying roles
1M+Social engagements & video views
Our perspectiveUnderstand the shift.
Understand the shift.
See the implications.
AI is changing how businesses serve customers. Understanding that shift takes product knowledge, access to industry leaders, and a clear view of the market.
We bring those perspectives together through specialist reporting, analyst insights, hands-on product coverage, and executive conversations. Our focus is what a development means for the people buying, building, and leading CX technology.
Founded by Reuben Yonatan, the founder of GetVoIP, CXF draws on years of experience covering business communications and enterprise technology.
What we bring to the conversationIndustry depth.
Industry depth.
A wider perspective.
From the day’s biggest developments to the platforms behind them, our work puts the evolving CX market in context.
01 / AnalysisThe significance
A closer look
Direct access.
The significance
behind the story.
Reporting and analyst perspectives examining industry shifts, enterprise adoption, and the business implications of AI.
Explore our analysis02 / Market intelligenceA closer look
at the technology.
Reports, market overviews, and product evaluations helping leaders understand capabilities, use cases, and competitive positioning.
Explore reports & guides03 / ConversationsDirect access.
Substantive dialogue.
Executive interviews and product demonstrations exploring how industry leaders are building the next era of CX.
Inside the CXF StudioWho we serveFor the people
For the people
moving CX forward.
Our readers make decisions about technology, customer operations, and the future of their businesses.
Enterprise & CX leaders
Making strategic decisions about AI, customer experience, and digital transformation.
Contact center & IT teams
Evaluating platforms, improving operations, and turning technology into practical results.
Technology builders & market observers
Tracking innovation, competitive shifts, and opportunities across the CX ecosystem.
The people behind the perspective
Meet the CXF team.
Analysts, editors, and media professionals bringing specialist knowledge and distinct perspectives to our coverage.
Katherine Stone
CX Analyst & Thought LeaderKatherine is a CX Analyst and thought leader in the CCaaS, AI, and Enterprise communications space.
Charlie Mitchell
Director of Content & Market ResearchCharlie is a prominent industry voice an award-winning journalist specializing in technology, customer experience, and contact centers.
Andrew Nechiporuk
Head of Content ResearchAndrew leads our content research and strategy initiatives, that inform and inspire our readers.
Trusted by leading brands
A few useful details
More about CXF.
How can companies work with CXF?
We collaborate on executive interviews, product features, thought leadership, research reports, webinars, and event coverage. Explore partnership opportunities.
Can I contribute a story or perspective?
We welcome relevant story ideas and expert perspectives. Share the development, your experience, and why it matters to CX decision-makers with our team. Get in touch.
How does CXF use AI?
AI supports research and editorial workflows. Published content is reviewed and edited by people, with human accountability for its accuracy and perspective.
Where can I follow CXF?
Explore our latest news, analysis, reports, and videos, or follow CXF on LinkedIn and YouTube.