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Andrew Nechiporuk

Head of Content Research

Andrew leads our content research and strategy initiatives, that inform and inspire our readers.

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Andrew Nechiporuk

Latest posts

What is AI Orchestration? How it Works & Use Cases

Jul 24, 2025

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18 min read

What is AI Orchestration? How it Works & Use Cases

Slack Rolls Out Conversational AI Features to Power the Modern Enterprise

Jul 17, 2025

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6 min read

Slack Rolls Out Conversational AI Features to Power the Modern Enterprise

Freddy AI by Freshworks Enters Its Autonomous Era

Jun 12, 2025

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5 min read

Freddy AI by Freshworks Enters Its Autonomous Era

Krisp Launches Real-Time AI Voice Stack for Contact Centers

Jun 10, 2025

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4 min read

Krisp Launches Real-Time AI Voice Stack for Contact Centers

What Is a CX Platform? The Ultimate Guide for Modern Enterprise Leaders

May 16, 2025

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14 min read

What Is a CX Platform? The Ultimate Guide for Modern Enterprise Leaders

The Most Underrated CX Platform Features for Contact Centers in 2025 (+ Who's Got Them)

May 13, 2025

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5 min read

The Most Underrated CX Platform Features for Contact Centers in 2025 (+ Who's Got Them)

Gen AI Traffic to Retail Sites Surges 1,300% — Are You Ready?

Apr 07, 2025

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3 min read

Gen AI Traffic to Retail Sites Surges 1,300% — Are You Ready?

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