Latest posts
CX
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14 min read
What Is a CX Platform? The Ultimate Guide for Modern Enterprise Leaders
This guide to CX platforms breaks down core functions like AI orchestration, analytics, and feedback, and explains how they drive growth across the customer lifecycle.
CX, Contact Center
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5 min read
The Most Underrated CX Platform Features for Contact Centers in 2025 (+ Who's Got Them)
Real-time agent assist, AI summaries, multilingual routing -- these underrated CX features are redefining contact center performance in 2025.
AI
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3 min read
Gen AI Traffic to Retail Sites Surges 1,300% — Are You Ready?
GenAI-driven traffic to US retail sites soared 1,300% YoY. Retailers, it’s time to optimize your AI front door.