Latest CX News
Stay updated with the latest in customer experience.
Andrew Nechiporuk
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Jul 17, 2025
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6 min read
Slack Rolls Out Conversational AI Features to Power the Modern Enterprise
Slack and Salesforce have launched a suite of AI-driven productivity tools that bring operational intelligence directly into the flow of work. CXFoundation details everything that was announced, explores its broader impact on service and IT teams, and explains why this could be a turning point for enterprise collaboration.
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Reuben Yonatan
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Jul 17, 2025
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3 min read
Front Announces AI Suite Built for Real Support Teams, Not Ticket Systems
Reuben Yonatan
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Jul 16, 2025
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4 min read
Talkdesk Launches UK Regional Cloud to Bolster Data Sovereignty
Reuben Yonatan
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Jul 16, 2025
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4 min read
Vonage and AWS Launch AI Voice Integration for Real-Time CX
Katherine Stone
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Jul 15, 2025
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4 min read
Zendesk Acquires HyperArc to Launch Real-Time GenAI Analytics for CX
Reuben Yonatan
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Jul 15, 2025
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5 min read
Cresta’s Bet on Intelligence Over Infrastructure, in a Market Obsessed with Consolidation
Reuben Yonatan
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Jul 14, 2025
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5 min read
Sprinklr Supercharges AI and Automation Across its Unified CXM Stack
Reuben Yonatan
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Jul 09, 2025
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4 min read
Zoom Launches Agentic AI Additions to Boost Efficiency and Connection
Reuben Yonatan
·
Jul 02, 2025
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4 min read
