Latest CX News
Stay updated with the latest in customer experience.
Katherine Stone
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Oct 31, 2025
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4 min read
Forethought Launches Browser Agent, Pushes the Boundaries of Agentic CX Automation
Agentic AI (AI that both analyzes and acts autonomously) is dominating the current CX landscape. While enterprises are more than ready to adopt and integrate Agentic AI at scale, many...
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Reuben Yonatan
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Sep 30, 2025
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5 min read
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
Reuben Yonatan
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Aug 18, 2025
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4 min read
Zoom Brings AI Concierge to the Phone: Redefining the First Hello
Reuben Yonatan
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Aug 11, 2025
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6 min read
PolyAI and the Latency Barrier: Why Full-Stack Voice AI Is Now an Enterprise Priority
Reuben Yonatan
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Aug 07, 2025
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4 min read
8x8 Flips the AI Narrative: A Bold Reframing That Puts the Customer First
Reuben Yonatan
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Jul 31, 2025
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4 min read
Genesys Lands $1.5B from Salesforce and ServiceNow - To Lead the Future of Enterprise CX
Reuben Yonatan
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Jul 28, 2025
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5 min read
NICE Acquires Cognigy: The Battle for the Agentic AI Stack Has Begun
Reuben Yonatan
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Jul 22, 2025
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5 min read
Zoom Debuts AI-First Auto Dialer and Revamps Revenue Accelerator to Streamline Sales
Reuben Yonatan
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Jul 21, 2025
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5 min read
Crescendo Taps Amazon Nova Sonic to Bring Human‑Grade Voice AI to CX
Andrew Nechiporuk
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Jul 17, 2025
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6 min read