Latest CX News
Stay updated with the latest in customer experience.
Charlie Mitchell
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Jun 04, 2026
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4 min read
Sprinklr Secures the Largest Software Deal In Its History
Sprinklr has completed the “largest software deal” in its history, signing a multi-year agreement with a prominent global consumer electronics company.The company has used Sprinklr’s social media management solution, Sprinklr...
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Katherine Stone
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Jun 03, 2026
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4 min read
8x8 Resolve: Critical Incident Management for Deskless Workers
Charlie Mitchell
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Jun 03, 2026
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5 min read
NiCE, Capgemini, and Route 101 Complete £500 Million Deal to Modernize HMRC’s Customer Service
Charlie Mitchell
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Jun 02, 2026
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6 min read
Cisco Announces a Unified WEM Suite to Manage Human and AI Contact Center Agents
Charlie Mitchell
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Jun 02, 2026
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6 min read
Centrical Raises $39 Million to Become the Performance Intelligence OS for Frontline Teams
Katherine Stone
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Jun 01, 2026
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5 min read
Zoom Launches ZoomMate and AI Productivity Suite
Katherine Stone
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May 28, 2026
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5 min read
Sprinklr Acquires ViralMoment: What It Means for Multimodal CX Intelligence
Charlie Mitchell
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May 28, 2026
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5 min read
Salesforce Introduces Agenforce Coworker to “Replace” Salesforce Search
Charlie Mitchell
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May 22, 2026
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5 min read
Zoom Continues “High Double-Digit” Contact Center Growth, Credits CCaaS-UCaaS Unification
Katherine Stone
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May 21, 2026
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5 min read