Latest CX News
Stay updated with the latest in customer experience.
Charlie Mitchell
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Jul 13, 2026
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6 min read
Microsoft Strikes Major CCaaS Partnerships with Two of ANZ’s Largest Banks
Two of the largest banks across Australia and New Zealand have partnered with Microsoft as their chosen CCaaS provider. In April, Microsoft announced that Westpac New Zealand, the country’s third-largest...
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Charlie Mitchell
·
Jul 13, 2026
·
6 min read
Another AI Agent Taken Offline for Lying to a Customer, Follows Similar Incident at Facebook
Katherine Stone
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Jul 09, 2026
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3 min read
Zoom Bets on Intelligence With Standalone AI Receptionist
Charlie Mitchell
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Jul 08, 2026
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5 min read
Salesforce Adds MCP Servers to Slackbot, Strengthens Bid to Own the AI Work Interface
Charlie Mitchell
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Jul 02, 2026
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3 min read
Zoom to Acquire Common Room, Expand Into RevOps
Katherine Stone
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Jul 01, 2026
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4 min read
NiCE Announces AI Specialization Program, AWS EU Sovereign Cloud Partnership
Charlie Mitchell
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Jul 01, 2026
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7 min read
AWS Reimagines Contact Center Voice Experiences with New Agentic CX designer and Live Sync
Charlie Mitchell
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Jun 30, 2026
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4 min read
Genesys Acquires Pinkfish to Help Contact Centers Resolve More Queries Autonomously
Katherine Stone
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Jun 30, 2026
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3 min read
HubSpot to Acquire Warmly, An AI-Native GTM Platform
Katherine Stone
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Jun 29, 2026
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4 min read