Latest CX News
Stay updated with the latest in customer experience.
Charlie Mitchell
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Jan 21, 2026
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4 min read
Google Debuts a Customer Experience Agent Studio
At NRF 2026, Google introduced a Customer Experience Agent Studio, which came as part of the new Gemini Enterprise for Customer Experience offering.Gemini Enterprise for Customer Experience targets retailers with...
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Charlie Mitchell
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Jan 20, 2026
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5 min read
ServiceNow Claims AI Handles 90% of Its Customer Service Queries, But Hasn’t Made Layoffs
Reuben Yonatan
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Jan 13, 2026
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5 min read
Deepgram’s $130M Series C: The Quiet Company Powering the Loudest Channel
Charlie Mitchell
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Jan 13, 2026
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5 min read
Salesforce Bids to Make Copilots Cool Again with Its 'All-New' Slackbot
Charlie Mitchell
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Jan 09, 2026
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5 min read
Cisco Starts to Embed AI Agents Into Its Webex Contact Center
Charlie Mitchell
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Jan 07, 2026
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4 min read
Zoom Wants to Be the Platform You Live In Throughout the Workday
Reuben Yonatan
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Dec 17, 2025
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4 min read
Retell AI Introduces Automated QA for Enterprise Voice AI
Katherine Stone
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Oct 31, 2025
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4 min read
Forethought Launches Browser Agent, Pushes the Boundaries of Agentic CX Automation
Reuben Yonatan
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Sep 30, 2025
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5 min read
