Latest CX News
Stay updated with the latest in customer experience.
Charlie Mitchell
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Mar 04, 2026
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5 min read
Salesforce Unifies Customer, HR, and IT Service on One Platform
In late 2025, Salesforce entered the IT service management (ITSM) space with Agentforce IT Service.Many positioned the announcement as an extension of its rivalry with ServiceNow. After all, Salesforce leads...
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Katherine Stone
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Mar 03, 2026
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5 min read
Dialpad Announces Agentic AI Product Advancements
Charlie Mitchell
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Mar 02, 2026
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3 min read
80% of Organizations Plan to Move “Some” Customer Service Agents Into New Roles, Finds Gartner
Katherine Stone
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Feb 26, 2026
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4 min read
ServiceNow Launches Autonomous Workforce and EmployeeWorks
Charlie Mitchell
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Feb 26, 2026
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5 min read
Salesforce Hits 29,000 Agentforce Deals, Starts Poaching from ServiceNow’s ITSM Base
Charlie Mitchell
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Feb 26, 2026
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5 min read
Zoom Secures a 140,000-Seat Megadeal for Zoom Phone
Katherine Stone
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Feb 24, 2026
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3 min read
Zoom Virtual Agent 3.0 Arrives
Katherine Stone
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Feb 24, 2026
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4 min read
Verint Names Dave Rhodes as CEO, Completing Leadership Transition After Calabrio Merger
Charlie Mitchell
·
Feb 20, 2026
·
5 min read
