Latest CX News
Stay updated with the latest in customer experience.
Katherine Stone
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Feb 12, 2026
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4 min read
NiCE Releases Agentic AI CX Frontline Report
NiCE released its new report, The Agentic AI CX Frontline, on February 12. Here are my 5 key takeaways: 1. Agentic AI Is The Present, Not The FutureIn the first...
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Katherine Stone
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Feb 11, 2026
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4 min read
Zoom AI Companion Adds New Agentic Capabilities
Charlie Mitchell
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Feb 11, 2026
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4 min read
Salesforce Acquires Cimulate to Navigate the Future of Agentic Commerce
Charlie Mitchell
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Feb 10, 2026
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4 min read
Genesys Debuts an “Industry-First” Contact Center Virtual Agent, Leveraging Large Action Models
Katherine Stone
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Feb 10, 2026
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10 min read
Cisco Announces G300 Networking Chip, AgenticOps & AI Defense
Charlie Mitchell
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Feb 10, 2026
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6 min read
Cisco Announces the Webex Contact Center for ServiceNow
Charlie Mitchell
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Feb 05, 2026
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3 min read
Workday Becomes the Latest Tech Giant to Trim Its Customer Service Workforce
Charlie Mitchell
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Feb 04, 2026
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4 min read
Qualtrics Appoints New CEO, Signals Its Ambition to Turn CX Data Into Growth
Charlie Mitchell
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Jan 30, 2026
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4 min read
