Latest CX News
Stay updated with the latest in customer experience.
Reuben Yonatan
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Sep 30, 2025
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5 min read
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
Cresta has unveiled its Automated AI Agent Testing suite, a breakthrough that uses AI to test AI and ensure agents are accurate, reliable, and compliant. By closing the trust gap, Cresta positions itself as a leader in AI Assurance—helping enterprises move beyond pilots and scale AI agents with confidence.
Latest news
Reuben Yonatan
·
Aug 18, 2025
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4 min read
Zoom Brings AI Concierge to the Phone: Redefining the First Hello
Reuben Yonatan
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Aug 11, 2025
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6 min read
PolyAI and the Latency Barrier: Why Full-Stack Voice AI Is Now an Enterprise Priority
Reuben Yonatan
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Aug 07, 2025
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4 min read
8x8 Flips the AI Narrative: A Bold Reframing That Puts the Customer First
Reuben Yonatan
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Jul 31, 2025
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4 min read
Genesys Lands $1.5B from Salesforce and ServiceNow - To Lead the Future of Enterprise CX
Reuben Yonatan
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Jul 28, 2025
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5 min read
NICE Acquires Cognigy: The Battle for the Agentic AI Stack Has Begun
Reuben Yonatan
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Jul 22, 2025
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5 min read
Zoom Debuts AI-First Auto Dialer and Revamps Revenue Accelerator to Streamline Sales
Reuben Yonatan
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Jul 21, 2025
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5 min read
Crescendo Taps Amazon Nova Sonic to Bring Human‑Grade Voice AI to CX
Andrew Nechiporuk
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Jul 17, 2025
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6 min read
Slack Rolls Out Conversational AI Features to Power the Modern Enterprise
Reuben Yonatan
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Jul 17, 2025
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3 min read