Latest CX News
Stay updated with the latest in customer experience.
Katherine Stone
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Aug 15, 2026
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5 min read
8x8 Q1 FY 2027 Earnings: Record Revenue, 121% AI Adoption Increase, Usage-Based Revenue Tops 60%
Key takeaways from 8x8’s FY Q1 2027 Earnings Presentation:The Q1 2027 results mark 5 consecutive quarters of record growth at 8x8: a 5.1% YoY increase in service revenue (for a...
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Katherine Stone
·
Aug 05, 2026
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4 min read
NiCE Q2 2026 Earnings Call: 8% Revenue Growth, 12.6% Cloud Revenue Increase, International Revenue Rises 22%
Katherine Stone
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Aug 03, 2026
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4 min read
Avaya Appoints Jeff Clarke as CEO, Patrick Dennis as Executive Chair
Charlie Mitchell
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Jul 30, 2026
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5 min read
New Vonage CEO Shares Plan to Accelerate Growth & Seize Big Network API Opportunity
Katherine Stone
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Jul 30, 2026
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4 min read
Cresta Launches Next-Gen Insights with New Real-Time Trends
Charlie Mitchell
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Jul 29, 2026
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6 min read
Zoom Aims to Transform Contact Center Analytics with an ‘Agentic Intelligence’ Layer
Charlie Mitchell
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Jul 24, 2026
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4 min read
RingCentral Announces NiCE Will Resell RingEX, Restructures Avaya Partnership
Charlie Mitchell
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Jul 17, 2026
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4 min read
Better Contact Center AI Drives Interaction Volumes Up, Not Down, Finds Zendesk
Katherine Stone
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Jul 16, 2026
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3 min read
Sierra Horizon: Persistent AI Agents That Chase Long-Term Outcomes
Charlie Mitchell
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Jul 13, 2026
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6 min read