Latest CX News
Stay updated with the latest in customer experience.
Katherine Stone
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Sep 03, 2026
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5 min read
Sprinklr's Q2 2027 Numbers Signal A Shift In The CX Market
On the surface, Sprinklr’s Q2 2027 September 2 earnings call wasn’t exactly earth-shattering: a 1% increase in total revenue, a 3% increase in subscription revenue, and a significant drop in...
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Charlie Mitchell
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Sep 02, 2026
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7 min read
Genesys Xperience 2026: New AI Orchestration Innovations, Agentic Virtual Agent Updates, & Partnerships
Charlie Mitchell
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Aug 31, 2026
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6 min read
Zoom Reports 250% Surge in Virtual Agent Customers, Signals Changing CX Buying Behaviors
Charlie Mitchell
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Aug 25, 2026
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7 min read
Crescendo Launches a “Self-Improving” CX Platform for AI Agents, CCaaS, WEM, and Knowledge Management
Katherine Stone
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Aug 13, 2026
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4 min read
Cisco Q4 2026 Earnings: AI Networking Supercycle Drives $17.3 Billion Total Revenue, $4 Billion in AI Orders, 24% Product Revenue Increase
Charlie Mitchell
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Aug 13, 2026
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5 min read
SAP Shares Its Vision for the Future of Customer Support, Outlines Its Differentiation
Katherine Stone
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Aug 10, 2026
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4 min read
Five9 Q2 2026 Results: AI Revenue Jumps 78% YoY as Total Revenue Grows 10%
Katherine Stone
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Aug 06, 2026
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4 min read
8x8 Q1 FY 2027 Earnings: Record Revenue, 121% AI Adoption Increase, Usage-Based Revenue Tops 60%
Katherine Stone
·
Aug 05, 2026
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4 min read
