Latest CX News
Stay updated with the latest in customer experience.
Katherine Stone
·
Jun 17, 2025
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3 min read
NICE Launches CXone Mpower Agents: A New Era in Enterprise AI Automation
Discover how NICE's CXone Mpower Agents are redefining customer service by automating end-to-end workflows across front, mid, and back offices, delivering intelligent, no-code AI solutions for modern enterprises.
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Katherine Stone
·
Jun 16, 2025
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4 min read
NiCE and Snowflake Partner to Power End-to-End CX Automation Through AI Data Integration
Andrew Nechiporuk
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Jun 12, 2025
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5 min read
Freddy AI by Freshworks Enters Its Autonomous Era
Reuben Yonatan
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Jun 10, 2025
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5 min read
Zoom CX Unveils Agentic AI to Redefine Customer Experience at Scale
Reuben Yonatan
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Jun 10, 2025
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4 min read
RingCentral Launches Customer Journey Analytics to Address CX Fragmentation
Andrew Nechiporuk
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Jun 10, 2025
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4 min read
Krisp Launches Real-Time AI Voice Stack for Contact Centers
Reuben Yonatan
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Jun 10, 2025
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6 min read
Five9 Unveils Agentic CX: A New Standard for AI-Driven Contact Centers
Reuben Yonatan
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Jun 10, 2025
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6 min read
HubSpot's ChatGPT CRM Integration: Breakthrough in CX or Data Privacy Time Bomb?
Reuben Yonatan
·
May 28, 2025
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4 min read
