Latest CX News
Stay updated with the latest in customer experience.
Reuben Yonatan
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Jul 21, 2025
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5 min read
Crescendo Taps Amazon Nova Sonic to Bring Human‑Grade Voice AI to CX
While Amazon’s Nova Sonic is not a new release, Crescendo’s latest integration of the speech foundation model signifies a bold move toward fully automated, human-like voice support at enterprise scale. This partnership aims to transform how businesses deploy 24/7 voice service.
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Andrew Nechiporuk
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Jul 17, 2025
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6 min read
Slack Rolls Out Conversational AI Features to Power the Modern Enterprise
Reuben Yonatan
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Jul 17, 2025
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3 min read
Front Announces AI Suite Built for Real Support Teams, Not Ticket Systems
Reuben Yonatan
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Jul 16, 2025
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4 min read
Talkdesk Launches UK Regional Cloud to Bolster Data Sovereignty
Reuben Yonatan
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Jul 16, 2025
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4 min read
Vonage and AWS Launch AI Voice Integration for Real-Time CX
Katherine Stone
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Jul 15, 2025
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4 min read
Zendesk Acquires HyperArc to Launch Real-Time GenAI Analytics for CX
Reuben Yonatan
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Jul 15, 2025
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5 min read
Cresta’s Bet on Intelligence Over Infrastructure, in a Market Obsessed with Consolidation
Reuben Yonatan
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Jul 14, 2025
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5 min read
Sprinklr Supercharges AI and Automation Across its Unified CXM Stack
Reuben Yonatan
·
Jul 09, 2025
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4 min read
