Latest CX News
Stay updated with the latest in customer experience.
Tim Banting
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Mar 09, 2026
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5 min read
CallMiner Points to the Next Era of Conversational Intelligence with New AI Classifier
CallMiner has added a new ‘AI classifier’ to its conversational intelligence platform.AI classifiers are essentially AI agents, which reason on conversational data, categorize contacts, and create visualizations of customer interactions...
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Charlie Mitchell
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Mar 04, 2026
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5 min read
Salesforce Unifies Customer, HR, and IT Service on One Platform
Katherine Stone
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Mar 03, 2026
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5 min read
Dialpad Announces Agentic AI Product Advancements
Charlie Mitchell
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Mar 02, 2026
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3 min read
80% of Organizations Plan to Move “Some” Customer Service Agents Into New Roles, Finds Gartner
Katherine Stone
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Feb 26, 2026
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4 min read
ServiceNow Launches Autonomous Workforce and EmployeeWorks
Charlie Mitchell
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Feb 26, 2026
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5 min read
Salesforce Hits 29,000 Agentforce Deals, Starts Poaching from ServiceNow’s ITSM Base
Charlie Mitchell
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Feb 26, 2026
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5 min read
Zoom Secures a 140,000-Seat Megadeal for Zoom Phone
Katherine Stone
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Feb 24, 2026
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3 min read
Zoom Virtual Agent 3.0 Arrives
Katherine Stone
·
Feb 24, 2026
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4 min read
Verint Names Dave Rhodes as CEO, Completing Leadership Transition After Calabrio Merger
Charlie Mitchell
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Feb 20, 2026
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5 min read