Latest CX News
Stay updated with the latest in customer experience.
Katherine Stone
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Jun 10, 2026
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8 min read
Invoca Report: 7 Rules for AI Interactions With Customers
While consumers increasingly understand and accept AI agents (at times, begrudgingly) as a part of the customer experience, Invoca’s 2026 B2C Buyer Experience Report uncovers the key ground rules for...
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Charlie Mitchell
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Jun 10, 2026
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4 min read
Sprinklr Launches LLM Insights to Systematically Improve Brand AI Visibility
Katherine Stone
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Jun 09, 2026
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7 min read
NiCE World 2026: Agentic AI, Workforce Empowerment Suite, NiCE Labs
Charlie Mitchell
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Jun 09, 2026
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5 min read
Salesforce Extends Its CRM Market Lead, Oracle Now Its Closest Competitor
Charlie Mitchell
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Jun 04, 2026
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4 min read
Genesys Poised to Become First Tech Provider to Top $3 Billion in CCaaS ARR
Charlie Mitchell
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Jun 04, 2026
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4 min read
Sprinklr Secures the Largest Software Deal In Its History
Katherine Stone
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Jun 03, 2026
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4 min read
8x8 Resolve: Critical Incident Management for Deskless Workers
Charlie Mitchell
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Jun 03, 2026
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5 min read
NiCE, Capgemini, and Route 101 Complete £500 Million Deal to Modernize HMRC’s Customer Service
Charlie Mitchell
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Jun 02, 2026
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6 min read
Cisco Announces a Unified WEM Suite to Manage Human and AI Contact Center Agents
Charlie Mitchell
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Jun 02, 2026
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6 min read