Latest CX News
Stay updated with the latest in customer experience.
Katherine Stone
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Apr 20, 2026
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7 min read
Customer Loyalty in 2026: Findings From The Sogolytics Experience Index
Today, experience management platform Sogolytics released The Customer Edition of the Q1 2026 Sogolytics Experience Index. The report outlines the latest shifts in customer loyalty and expectations, as well as...
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Charlie Mitchell
·
Apr 16, 2026
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5 min read
Salesforce TDX 2026: 5 Major Announcements
Katherine Stone
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Apr 15, 2026
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4 min read
Zendesk's Forethought Acquisition: Outcomes Over Optics
Charlie Mitchell
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Apr 14, 2026
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6 min read
HubSpot Spring Spotlight 2026: 5 Big Talking Points
Katherine Stone
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Apr 13, 2026
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3 min read
NiCE Announces CXone Integration With Epic EHR
Charlie Mitchell
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Apr 09, 2026
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26 min read
10 Customer Experience Assurance Solutions & Their Differentiators in 2026
Katherine Stone
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Apr 08, 2026
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3 min read
Regal Launches Copilot For The Complete AI Agent Lifecyle
Katherine Stone
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Apr 07, 2026
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4 min read
Five9 and Assembled Announce Strategic Partnership For Agentic Customer Support
Charlie Mitchell
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Apr 07, 2026
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4 min read
Verint Outlines a Two-Pronged Contact Center WFM Strategy Following Its Calabrio Merger
Charlie Mitchell
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Apr 07, 2026
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7 min read