Latest CX News
Stay updated with the latest in customer experience.
Reuben Yonatan
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Jan 13, 2026
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5 min read
Deepgram’s $130M Series C: The Quiet Company Powering the Loudest Channel
Deepgram just raised $130M to build the voice layer of the internet. Here’s why this Series C marks voice as core infrastructure—and why Deepgram is pulling ahead.
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Charlie Mitchell
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Jan 13, 2026
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5 min read
Salesforce Bids to Make Copilots Cool Again with Its 'All-New' Slackbot
Charlie Mitchell
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Jan 09, 2026
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5 min read
Cisco Starts to Embed AI Agents Into Its Webex Contact Center
Charlie Mitchell
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Jan 07, 2026
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4 min read
Zoom Wants to Be the Platform You Live In Throughout the Workday
Reuben Yonatan
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Dec 17, 2025
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4 min read
Retell AI Introduces Automated QA for Enterprise Voice AI
Katherine Stone
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Oct 31, 2025
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4 min read
Forethought Launches Browser Agent, Pushes the Boundaries of Agentic CX Automation
Reuben Yonatan
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Sep 30, 2025
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5 min read
Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI
Reuben Yonatan
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Aug 18, 2025
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4 min read
Zoom Brings AI Concierge to the Phone: Redefining the First Hello
Reuben Yonatan
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Aug 11, 2025
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6 min read
PolyAI and the Latency Barrier: Why Full-Stack Voice AI Is Now an Enterprise Priority
Reuben Yonatan
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Aug 07, 2025
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4 min read