Latest CX News
Stay updated with the latest in customer experience.
Reuben Yonatan
·
Oct 15, 2026
·
11 min read
The Contact Center Knows Why Customers Leave. Why Doesn't the Rest of the Company?
Companies spend millions trying to understand customer behavior while overlooking the conversations that explain it. A new generation of AI-powered intelligence platforms wants to turn the contact center into the...
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Charlie Mitchell
·
Oct 15, 2026
·
4 min read
Centrical Debuts a Workforce Orchestration System, Reimagines Contact Center Performance Management
Charlie Mitchell
·
Oct 13, 2026
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5 min read
Contentsquare Relaunches Its Platform; Now It Analyzes Both Human and AI Customer Experiences
Katherine Stone
·
Oct 13, 2026
·
4 min read
From Conversation To Resolution: Cresta Launches Deputy Agent
Charlie Mitchell
·
Oct 09, 2026
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6 min read
Genesys Takes Action on AI Customers, Partners with Meta, Sierra to Deliver a Personal Agent Protocol
Reuben Yonatan
·
Oct 08, 2026
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7 min read
Sanas Wants to Turn Contact Center Agents Into AI Supervisors: One Human, Four AI Agents
Katherine Stone
·
Oct 08, 2026
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3 min read
8x8 Appoints Jamie Snaddon as SVP + Chief Strategy Officer, Nerea Gandarias as Managing Director, EMEA
Charlie Mitchell
·
Oct 07, 2026
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7 min read
Cisco Debuts the New-Look Webex AI Agent Platform, with Dialog and AI Agent 360
Charlie Mitchell
·
Oct 06, 2026
·
7 min read
