Latest CX News
Stay updated with the latest in customer experience.
Charlie Mitchell
·
Oct 13, 2026
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5 min read
Contentsquare Relaunches Its Platform; Now It Analyzes Both Human and AI Customer Experiences
Contentsquare has relaunched its Experience Platform to analyze, understand, and optimize human AND AI customer experiences.Announced during its annual CX Circle event, the “reimagined” platform is designed to help organizations...
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Katherine Stone
·
Oct 13, 2026
·
4 min read
From Conversation To Resolution: Cresta Launches Deputy Agent
Charlie Mitchell
·
Oct 09, 2026
·
6 min read
Genesys Takes Action on AI Customers, Partners with Meta, Sierra to Deliver a Personal Agent Protocol
Reuben Yonatan
·
Oct 08, 2026
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7 min read
Sanas Wants to Turn Contact Center Agents Into AI Supervisors: One Human, Four AI Agents
Katherine Stone
·
Oct 08, 2026
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3 min read
8x8 Appoints Jamie Snaddon as SVP + Chief Strategy Officer, Nerea Gandarias as Managing Director, EMEA
Charlie Mitchell
·
Oct 07, 2026
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7 min read
Cisco Debuts the New-Look Webex AI Agent Platform, with Dialog and AI Agent 360
Charlie Mitchell
·
Oct 06, 2026
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7 min read
SAP Unveils New AI Assistants, Advances Its Autonomous CX Vision
Katherine Stone
·
Oct 02, 2026
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7 min read
Decagon Dialogues 2026: Preparing For the Agent-to-Agent (A2A) Era
Katherine Stone
·
Oct 01, 2026
·
5 min read
