CX Research

Explore in-depth research, curated whitepapers, and industry reports from the CX leaders and innovators across the entire industry. Actionable insights, data-backed strategies, and forward-thinking analysis for customer experience leaders.

The CX Loyalty Gap Is Growing — Qualtrics 2025 Report

Reuben Yonatan

·

Jun 19, 2025

·

3 min read

The CX Loyalty Gap Is Growing — Qualtrics 2025 Report

Personalization is no longer a competitive advantage—it’s the price of admission. McKinsey’s latest study on...

Categories

View AllCXAIQualtricsMcKinseyAI CXTwilioPersonalization StrategyGenesysFuture of Work
76% Satisfied, But Only 69% Loyal — 2025 Qualtrics Report

Reuben Yonatan

·

Jun 19, 2025

·

3 min read

76% Satisfied, But Only 69% Loyal — 2025 Qualtrics Report

Privacy

Get In Touch

We're here to help with your inquiries.

Email

Email

For privacy concerns, reach out to us anytime.

info@cxfoundation.com

Email

Contact us

Fill up our form and we'll get back to you.

Contact us

Privacy

Stay Updated with CX News

Subscribe to our newsletter for the latest insights and updates in the CX industry.

By subscribing, you consent to our Privacy Policy and receive updates.