CX Research
Explore in-depth research, curated whitepapers, and industry reports from the CX leaders and innovators across the entire industry. Actionable insights, data-backed strategies, and forward-thinking analysis for customer experience leaders.
Reuben Yonatan
·
Jul 09, 2025
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5 min read
Infobip Exposes CX Gaps in Conversational Engagement
A new study by Harvard Business Review Analytic Services and Infobip surveyed 167 global business...
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Reuben Yonatan
·
Jun 23, 2025
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3 min read
CX Trendsetters Redefine Loyalty With Human-Centric AI — Zendesk Report
Reuben Yonatan
·
Jun 23, 2025
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3 min read
Employee Empowerment Drives Better CX Outcomes — Genesys 2025 Report
Reuben Yonatan
·
Jun 23, 2025
·
3 min read
Enterprise Impact Hinges on Gen AI Execution, Accenture Finds
Reuben Yonatan
·
Jun 23, 2025
·
3 min read
AI Agents and Outbound Strategies Reshape Customer Experience — NICE Report
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