CX Research

Explore in-depth research, curated whitepapers, and industry reports from the CX leaders and innovators across the entire industry. Actionable insights, data-backed strategies, and forward-thinking analysis for customer experience leaders.

What Cisco’s Research Reveals About the Agentic AI-Led CX Future

Reuben Yonatan

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May 27, 2025

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2 min read

What Cisco’s Research Reveals About the Agentic AI-Led CX Future

Cisco’s latest research reveals that 56% of CX interactions will be handled by Agentic AI within 12 months. Explore the urgency, insights, and strategic implications for vendors and CX leaders.

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72% of Customers Embrace AI Support – Five9 Study Reveals

Reuben Yonatan

·

Apr 23, 2025

·

2 min read

72% of Customers Embrace AI Support – Five9 Study Reveals

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