CX Research
Explore in-depth research, curated whitepapers, and industry reports from the CX leaders and innovators across the entire industry. Actionable insights, data-backed strategies, and forward-thinking analysis for customer experience leaders.
Reuben Yonatan
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May 27, 2025
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2 min read
What Cisco’s Research Reveals About the Agentic AI-Led CX Future
Cisco’s latest research reveals that 56% of CX interactions will be handled by Agentic AI within 12 months. Explore the urgency, insights, and strategic implications for vendors and CX leaders.
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Reuben Yonatan
·
Apr 23, 2025
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2 min read
72% of Customers Embrace AI Support – Five9 Study Reveals
Reuben Yonatan
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Apr 22, 2025
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3 min read
The 2025 CX Playbook: Zendesk's Must-Read Report
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