CX Research

Explore in-depth research, curated whitepapers, and industry reports from the CX leaders and innovators across the entire industry. Actionable insights, data-backed strategies, and forward-thinking analysis for customer experience leaders.

Infobip Exposes CX Gaps in Conversational Engagement

Reuben Yonatan

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Jul 09, 2025

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5 min read

Infobip Exposes CX Gaps in Conversational Engagement

A new study by Harvard Business Review Analytic Services and Infobip surveyed 167 global business...

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CX Trendsetters Redefine Loyalty With Human-Centric AI — Zendesk Report

Reuben Yonatan

·

Jun 23, 2025

·

3 min read

CX Trendsetters Redefine Loyalty With Human-Centric AI — Zendesk Report

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