CX Research & Whitepapers
Explore in-depth CX research, whitepapers, and industry reports from the CX Foundation. Actionable insights, data-backed strategies, and forward-thinking analysis for customer experience leaders.
AI, CX
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2 min read
What Cisco’s Research Reveals About the Agentic AI-Led CX Future
Cisco’s latest research reveals that 56% of CX interactions will be handled by Agentic AI within 12 months. Explore the urgency, insights, and strategic implications for vendors and CX leaders.
Categories
AI
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2 min read
72% of Customers Embrace AI Support – Five9 Study Reveals
72% of customers embrace AI, but 40% leave after one bad service experience. Five9’s 2025 CX Report reveals what it takes to win loyalty today.
CX
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3 min read
The 2025 CX Playbook: Zendesk's Must-Read Report
Executive SummaryZendesk’s CX Trends 2025 isn’t just a forecast—it’s a wake-up call. Based on surveys...
CX
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3 min read
Unlock The Leader's Guide to CX from Nextiva
Uncover 12 powerful insights shaping customer experience in the AI age—plus how to turn them into real ROI.
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