Decorative purple blur effect at the top of the author headerDecorative purple blur effect at the bottom of the author header
Home
Katherine Stone
Meet

Katherine Stone

CX Analyst & Thought Leader

Katherine is a CX Analyst and thought leader in the CCaaS, AI, and Enterprise communications space.

Follow / Connect

LinkedIn
Decorative purple glow accent behind the author avatar
Katherine Stone

Latest posts

Sprinklr's Q2 2027 Numbers Signal A Shift In The CX Market

Sep 03, 2026

·

5 min read

Sprinklr's Q2 2027 Numbers Signal A Shift In The CX Market

Read more about: Sprinklr's Q2 2027 Numbers Signal A Shift In The CX MarketRead More
Read more about: Sprinklr's Q2 2027 Numbers Signal A Shift In The CX Market
Fish Audio CEO Rissa Cao on TTS and Enterprise Voice AI

Aug 26, 2026

·

41 min

Fish Audio CEO Rissa Cao on TTS and Enterprise Voice AI

Read more about: Fish Audio CEO Rissa Cao on TTS and Enterprise Voice AIRead More
Read more about: Fish Audio CEO Rissa Cao on TTS and Enterprise Voice AI
Verint CEO Dave Rhodes on AI Outcomes and Agent Factory

Aug 26, 2026

·

20 min

Verint CEO Dave Rhodes on AI Outcomes and Agent Factory

Read more about: Verint CEO Dave Rhodes on AI Outcomes and Agent FactoryRead More
Read more about: Verint CEO Dave Rhodes on AI Outcomes and Agent Factory
Assistive AI: Where CX Progress Quietly Plateaus

Aug 19, 2026

·

5 min read

Assistive AI: Where CX Progress Quietly Plateaus

Read more about: Assistive AI: Where CX Progress Quietly PlateausRead More
Read more about: Assistive AI: Where CX Progress Quietly Plateaus
Cisco Q4 2026 Earnings: AI Networking Supercycle Drives $17.3 Billion Total Revenue, $4 Billion in AI Orders, 24% Product Revenue Increase

Aug 13, 2026

·

4 min read

Cisco Q4 2026 Earnings: AI Networking Supercycle Drives $17.3 Billion Total Revenue, $4 Billion in AI Orders, 24% Product Revenue Increase

Read more about: Cisco Q4 2026 Earnings: AI Networking Supercycle Drives $17.3 Billion Total Revenue, $4 Billion in AI Orders, 24% Product Revenue IncreaseRead More
Read more about: Cisco Q4 2026 Earnings: AI Networking Supercycle Drives $17.3 Billion Total Revenue, $4 Billion in AI Orders, 24% Product Revenue Increase
Five9 Q2 2026 Results: AI Revenue Jumps 78% YoY as Total Revenue Grows 10%

Aug 10, 2026

·

4 min read

Five9 Q2 2026 Results: AI Revenue Jumps 78% YoY as Total Revenue Grows 10%

Read more about: Five9 Q2 2026 Results: AI Revenue Jumps 78% YoY as Total Revenue Grows 10%Read More
Read more about: Five9 Q2 2026 Results: AI Revenue Jumps 78% YoY as Total Revenue Grows 10%
8x8 Q1 FY 2027 Earnings: Record Revenue, 121% AI Adoption Increase, Usage-Based Revenue Tops 60%

Aug 06, 2026

·

4 min read

8x8 Q1 FY 2027 Earnings: Record Revenue, 121% AI Adoption Increase, Usage-Based Revenue Tops 60%

Read more about: 8x8 Q1 FY 2027 Earnings: Record Revenue, 121% AI Adoption Increase, Usage-Based Revenue Tops 60%Read More
Read more about: 8x8 Q1 FY 2027 Earnings: Record Revenue, 121% AI Adoption Increase, Usage-Based Revenue Tops 60%
NiCE Q2 2026 Earnings Call: 8% Revenue Growth, 12.6% Cloud Revenue Increase, International Revenue Rises 22%

Aug 05, 2026

·

4 min read

NiCE Q2 2026 Earnings Call: 8% Revenue Growth, 12.6% Cloud Revenue Increase, International Revenue Rises 22%

Read more about: NiCE Q2 2026 Earnings Call: 8% Revenue Growth, 12.6% Cloud Revenue Increase, International Revenue Rises 22%Read More
Read more about: NiCE Q2 2026 Earnings Call: 8% Revenue Growth, 12.6% Cloud Revenue Increase, International Revenue Rises 22%
Avaya Appoints Jeff Clarke as CEO, Patrick Dennis as Executive Chair

Aug 03, 2026

·

4 min read

Avaya Appoints Jeff Clarke as CEO, Patrick Dennis as Executive Chair

Read more about: Avaya Appoints Jeff Clarke as CEO, Patrick Dennis as Executive ChairRead More
Read more about: Avaya Appoints Jeff Clarke as CEO, Patrick Dennis as Executive Chair
Cresta Launches Next-Gen Insights with New Real-Time Trends

Jul 30, 2026

·

4 min read

Cresta Launches Next-Gen Insights with New Real-Time Trends

Read more about: Cresta Launches Next-Gen Insights with New Real-Time TrendsRead More
Read more about: Cresta Launches Next-Gen Insights with New Real-Time Trends
Sierra Horizon: Persistent AI Agents That Chase Long-Term Outcomes

Jul 16, 2026

·

3 min read

Sierra Horizon: Persistent AI Agents That Chase Long-Term Outcomes

Read more about: Sierra Horizon: Persistent AI Agents That Chase Long-Term Outcomes Read More
Read more about: Sierra Horizon: Persistent AI Agents That Chase Long-Term Outcomes
The Strategy Behind Centrical's Rise in Customer Experience with CEO Gal Rimon

Jul 15, 2026

·

58 min

The Strategy Behind Centrical's Rise in Customer Experience with CEO Gal Rimon

Read more about: The Strategy Behind Centrical's Rise in Customer Experience with CEO Gal RimonRead More
Read more about: The Strategy Behind Centrical's Rise in Customer Experience with CEO Gal Rimon