Latest posts

Oct 20, 2025
·
11 min
How AI Orchestration Works: The 3 Layers You Need to Know

Oct 16, 2025
·
5 min read
The New AI For CX Trends To Watch In 2026

Oct 14, 2025
·
7 min read
Customer Loyalty Program Optimization: How to Achieve 5.2x ROI

Oct 09, 2025
·
6 min read
Stop Forcing Self-Service On Your Customers

Oct 07, 2025
·
9 min read
AI-Powered Vacations: The AI Trip Planning Apps Changing Travel

Oct 02, 2025
·
6 min read
Stop Chasing Perfect Customer Experiences, Start Keeping Promises

Sep 26, 2025
·
40 min
Convoso CEO Nima Hakimi on The Future of Outbound

Sep 17, 2025
·
70 min
Cresta CEO & CMO on the Unified Human-AI Contact Center

Sep 09, 2025
·
6 min read
It’s Not You, It’s Your Metrics: How Legacy KPIs are Hurting the Customer Experience

Sep 02, 2025
·
5 min read
The End of Entry-Level Work? How AI Is Reshaping The Job Market

Aug 28, 2025
·
4 min read