Latest posts
AI
·
Jul 08, 2025
·
13 min read
Shadow AI: Understanding and Managing Unauthorized AI in Organizations
Contact Center Software
·
Jun 30, 2025
·
5 min read
Talkdesk Launches Travel and Hospitality Experience Clouds
Agentic AI, NICE
·
Jun 17, 2025
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3 min read
NICE Launches CXone Mpower Agents: A New Era in Enterprise AI Automation
AI, CX
·
Jun 17, 2025
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3 min
Why Are Your Customer Service Agents So Stressed?
AI, NICE
·
Jun 16, 2025
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4 min read
NiCE and Snowflake Partner to Power End-to-End CX Automation Through AI Data Integration
Executive Series, CX
·
Jun 11, 2025
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38 min
Executive Stage: Avaya CEO Patrick Dennis on Redefining the Contact Center
CX, Executive Series
·
May 29, 2025
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3 min
Avaya Experience Center: Exclusive Tour with CEO Patrick Dennis
CX, AI
·
May 27, 2025
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4 min read
Cisco Research Forecasts Agentic AI To Manage 56% of Customer Interactions Within 12 Months
CX
·
May 21, 2025
·
9 min read
My Worst Customer Experience: A Cautionary Tale
CX
·
May 20, 2025
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4 min read
