Latest posts
Dec 02, 2025
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18 min read
CX Trends Reshaping the Contact Center: Insights from Five9's CRO Matt Tuckness
Dec 02, 2025
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8 min
From AI FOMO to AI ROI: Five Practices That Deliver Real Customer Value
Nov 24, 2025
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7 min read
Key Takeaways From The 2025 Five9 CX Summit
Nov 17, 2025
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13 min
How Agentic AI Is Reshaping Travel and Hospitality
Nov 17, 2025
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5 min read
Cresta WAVE 2025: The Future of Contact Center AI + CX
Nov 06, 2025
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24 min
From AI to Agentic: Zeus Kerravala on the Future of CX Platforms
Oct 31, 2025
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4 min read
Forethought Launches Browser Agent, Pushes the Boundaries of Agentic CX Automation
Oct 30, 2025
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5 min read
AI Performance Monitoring: Support or Surveillance?
Oct 28, 2025
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8 min read
The AI-First Inflection Point: Key Takeaways From the 2025 NiCE Analyst Summit
Oct 28, 2025
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12 min
