Latest posts

AI
·
Jul 08, 2025
·
13 min read
Shadow AI: Understanding and Managing Unauthorized AI in Organizations

Contact Center Software
·
Jun 30, 2025
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5 min read
Talkdesk Launches Travel and Hospitality Experience Clouds

Agentic AI, NICE
·
Jun 17, 2025
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3 min read
NICE Launches CXone Mpower Agents: A New Era in Enterprise AI Automation

AI, CX
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Jun 17, 2025
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3 min
Why Are Your Customer Service Agents So Stressed?

AI, NICE
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Jun 16, 2025
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4 min read
NiCE and Snowflake Partner to Power End-to-End CX Automation Through AI Data Integration

Executive Series, CX
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Jun 11, 2025
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38 min
Executive Stage: Avaya CEO Patrick Dennis on Redefining the Contact Center

CX, Executive Series
·
May 29, 2025
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3 min
Avaya Experience Center: Exclusive Tour with CEO Patrick Dennis

CX, AI
·
May 27, 2025
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4 min read
Cisco Research Forecasts Agentic AI To Manage 56% of Customer Interactions Within 12 Months

CX
·
May 21, 2025
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9 min read
My Worst Customer Experience: A Cautionary Tale

CX
·
May 20, 2025
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4 min read