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Katherine Stone
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Katherine Stone

CX Analyst & Thought Leader

Katherine is a CX Analyst and thought leader in the CCaaS, AI, and Enterprise communications space.

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Katherine Stone

Latest posts

Sierra Horizon: Persistent AI Agents That Chase Long-Term Outcomes

Jul 16, 2026

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3 min read

Sierra Horizon: Persistent AI Agents That Chase Long-Term Outcomes

Read more about: Sierra Horizon: Persistent AI Agents That Chase Long-Term Outcomes Read More
Read more about: Sierra Horizon: Persistent AI Agents That Chase Long-Term Outcomes
The Strategy Behind Centrical's Rise in Customer Experience with CEO Gal Rimon

Jul 15, 2026

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58 min

The Strategy Behind Centrical's Rise in Customer Experience with CEO Gal Rimon

Read more about: The Strategy Behind Centrical's Rise in Customer Experience with CEO Gal RimonRead More
Read more about: The Strategy Behind Centrical's Rise in Customer Experience with CEO Gal Rimon
Zoom Bets on Intelligence With Standalone AI Receptionist

Jul 09, 2026

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3 min read

Zoom Bets on Intelligence With Standalone AI Receptionist

Read more about: Zoom Bets on Intelligence With Standalone AI ReceptionistRead More
Read more about: Zoom Bets on Intelligence With Standalone AI Receptionist
Verint Engage 2026: Agent Factory, Workforce Intelligence, and the Calabrio Merger

Jul 08, 2026

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9 min read

Verint Engage 2026: Agent Factory, Workforce Intelligence, and the Calabrio Merger

Read more about: Verint Engage 2026: Agent Factory, Workforce Intelligence, and the Calabrio MergerRead More
Read more about: Verint Engage 2026: Agent Factory, Workforce Intelligence, and the Calabrio Merger
NiCE Announces AI Specialization Program, AWS EU Sovereign Cloud Partnership

Jul 01, 2026

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4 min read

NiCE Announces AI Specialization Program, AWS EU Sovereign Cloud Partnership

Read more about: NiCE Announces AI Specialization Program, AWS EU Sovereign Cloud PartnershipRead More
Read more about: NiCE Announces AI Specialization Program, AWS EU Sovereign Cloud Partnership
HubSpot to Acquire Warmly, An AI-Native GTM Platform

Jun 30, 2026

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3 min read

HubSpot to Acquire Warmly, An AI-Native GTM Platform

Read more about: HubSpot to Acquire Warmly, An AI-Native GTM PlatformRead More
Read more about: HubSpot to Acquire Warmly, An AI-Native GTM Platform
Five9 Overhauls Leadership With new CTO, Chief Sales Officer, and EVP of Transformation and Strategy

Jun 29, 2026

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4 min read

Five9 Overhauls Leadership With new CTO, Chief Sales Officer, and EVP of Transformation and Strategy

Read more about: Five9 Overhauls Leadership With new CTO, Chief Sales Officer, and EVP of Transformation and StrategyRead More
Read more about: Five9 Overhauls Leadership With new CTO, Chief Sales Officer, and EVP of Transformation and Strategy
Bland AI Voice Agent: Live Demo & Performance Review

Jun 25, 2026

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9 min

Bland AI Voice Agent: Live Demo & Performance Review

Read more about: Bland AI Voice Agent: Live Demo & Performance ReviewRead More
Read more about: Bland AI Voice Agent: Live Demo & Performance Review
Centrical Expands Human-AI Performance Intelligence With AI Coaching, Role-Play Simulation

Jun 23, 2026

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5 min read

Centrical Expands Human-AI Performance Intelligence With AI Coaching, Role-Play Simulation

Read more about: Centrical Expands Human-AI Performance Intelligence With AI Coaching, Role-Play SimulationRead More
Read more about: Centrical Expands Human-AI Performance Intelligence With AI Coaching, Role-Play Simulation
Five9 Voice AI Agents: Containment by Resolution, Not Deflection

Jun 23, 2026

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4 min read

Five9 Voice AI Agents: Containment by Resolution, Not Deflection

Read more about: Five9 Voice AI Agents: Containment by Resolution, Not DeflectionRead More
Read more about: Five9 Voice AI Agents: Containment by Resolution, Not Deflection
8x8 CEO Sam Wilson on AI, Unified Communications, and CX

Jun 15, 2026

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25 min

8x8 CEO Sam Wilson on AI, Unified Communications, and CX

Read more about: 8x8 CEO Sam Wilson on AI, Unified Communications, and CXRead More
Read more about: 8x8 CEO Sam Wilson on AI, Unified Communications, and CX
Salesforce to Acquire Fin (Formerly Intercom) for $3.6B

Jun 15, 2026

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4 min read

Salesforce to Acquire Fin (Formerly Intercom) for $3.6B

Read more about: Salesforce to Acquire Fin (Formerly Intercom) for $3.6BRead More
Read more about: Salesforce to Acquire Fin (Formerly Intercom) for $3.6B