Latest posts
CX, Executive Series
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3 min
Avaya Experience Center: Exclusive Tour with CEO Patrick Dennis
In this exclusive behind-the-scenes tour, we join Avaya CEO Patrick Dennis for a rare look inside the Avaya Experience Center.
CX, AI
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4 min read
Cisco Research Forecasts Agentic AI To Manage 56% of Customer Interactions Within 12 Months
New Cisco research suggests Agentic AI is the most transformative CX technology since the shift to digital communication channels, highlights sense of urgency surrounding Agentic AI adoption for B2B technology partners
CX
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9 min read
My Worst Customer Experience: A Cautionary Tale
A streetwear pop-up promised a great CX moment—but long lines, vague promises, and poor execution turned fans into skeptics. Here's what went wrong.
CX
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4 min read
When Details Derail CX Goals: Lessons From The Starbucks Strike
Learn why prioritizing the CX basics over details like employee dress codes can make or break your customer experience strategy.
CX
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3 min read
The CX Elephant In The Room
AI can boost your CX—but only if you use it to respect customers' time and money. Here's how to rethink your CX strategy.