Latest posts
AI
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Jul 22, 2025
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6 min
How to Detect and Prevent Shadow AI in the Workplace
Zoom, AI, CX
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Jul 17, 2025
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3 min read
AI in CX: Why Support Resolution Still Matters Most
Agentic AI, Zendesk
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Jul 15, 2025
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4 min read
Zendesk Acquires HyperArc to Launch Real-Time GenAI Analytics for CX
CX
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Jul 15, 2025
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11 min read
Omnichannel Customer Experience: The Enterprise Executive Guide
AI integration, AI CX
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Jul 11, 2025
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6 min
How to Eliminate Data Silos and Reduce Tech Stack Bloat
AI
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Jul 08, 2025
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13 min read
Shadow AI: Understanding and Managing Unauthorized AI in Organizations
AI, CX
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Jul 03, 2025
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7 min
Reskilling for AI: How to Prepare Your Workforce Now
Contact Center Software
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Jun 30, 2025
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5 min read
Talkdesk Launches Travel and Hospitality Experience Clouds
Agentic AI, NICE
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Jun 17, 2025
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3 min read
NICE Launches CXone Mpower Agents: A New Era in Enterprise AI Automation
AI, CX
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Jun 17, 2025
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3 min
Why Are Your Customer Service Agents So Stressed?
AI, NICE
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Jun 16, 2025
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4 min read
NiCE and Snowflake Partner to Power End-to-End CX Automation Through AI Data Integration
Executive Series, CX, AI CX, CX Mastery
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Jun 11, 2025
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38 min