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Katherine Stone
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Katherine Stone

CX Analyst & Thought Leader

Katherine is a CX Analyst and thought leader in the CCaaS, AI, and Enterprise communications space.

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Katherine Stone

Latest posts

Invoca Report: 7 Rules for AI Interactions With Customers

Jun 10, 2026

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8 min read

Invoca Report: 7 Rules for AI Interactions With Customers

Read more about: Invoca Report: 7 Rules for AI Interactions With CustomersRead More
Read more about: Invoca Report: 7 Rules for AI Interactions With Customers
NiCE World 2026: Agentic AI, Workforce Empowerment Suite, NiCE Labs

Jun 09, 2026

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7 min read

NiCE World 2026: Agentic AI, Workforce Empowerment Suite, NiCE Labs

Read more about: NiCE World 2026: Agentic AI, Workforce Empowerment Suite, NiCE LabsRead More
Read more about: NiCE World 2026: Agentic AI, Workforce Empowerment Suite, NiCE Labs
8x8 Resolve: Critical Incident Management for Deskless Workers

Jun 03, 2026

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4 min read

8x8 Resolve: Critical Incident Management for Deskless Workers

Read more about: 8x8 Resolve: Critical Incident Management for Deskless WorkersRead More
Read more about: 8x8 Resolve: Critical Incident Management for Deskless Workers
Why Customers Are Losing Loyalty Faster Than Companies Realize

Jun 01, 2026

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3 min

Why Customers Are Losing Loyalty Faster Than Companies Realize

Read more about: Why Customers Are Losing Loyalty Faster Than Companies RealizeRead More
Read more about: Why Customers Are Losing Loyalty Faster Than Companies Realize
Zoom Launches ZoomMate and AI Productivity Suite

Jun 01, 2026

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5 min read

Zoom Launches ZoomMate and AI Productivity Suite

Read more about: Zoom Launches ZoomMate and AI Productivity SuiteRead More
Read more about: Zoom Launches ZoomMate and AI Productivity Suite
Sprinklr Acquires ViralMoment: What It Means for Multimodal CX Intelligence

May 28, 2026

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5 min read

Sprinklr Acquires ViralMoment: What It Means for Multimodal CX Intelligence

Read more about: Sprinklr Acquires ViralMoment: What It Means for Multimodal CX IntelligenceRead More
Read more about: Sprinklr Acquires ViralMoment: What It Means for Multimodal CX Intelligence
Why AI Is Breaking the Traditional Workforce Pyramid

May 28, 2026

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10 min

Why AI Is Breaking the Traditional Workforce Pyramid

Read more about: Why AI Is Breaking the Traditional Workforce PyramidRead More
Read more about: Why AI Is Breaking the Traditional Workforce Pyramid
Assembled Launches First MCP Server for Contact Center Workforce Management

May 21, 2026

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5 min read

Assembled Launches First MCP Server for Contact Center Workforce Management

Read more about: Assembled Launches First MCP Server for Contact Center Workforce ManagementRead More
Read more about: Assembled Launches First MCP Server for Contact Center Workforce Management
8x8 Q4 2026 Earnings: AI Adoption Surges 230%, Usage-Based Revenue Leads

May 20, 2026

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5 min read

8x8 Q4 2026 Earnings: AI Adoption Surges 230%, Usage-Based Revenue Leads

Read more about: 8x8 Q4 2026 Earnings: AI Adoption Surges 230%, Usage-Based Revenue LeadsRead More
Read more about: 8x8 Q4 2026 Earnings: AI Adoption Surges 230%, Usage-Based Revenue Leads
Cisco Q3 2026 Earnings: Record $15.8B Revenue Amid 4,000 Job Cuts Signal AI Era Workforce Shift

May 14, 2026

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7 min read

Cisco Q3 2026 Earnings: Record $15.8B Revenue Amid 4,000 Job Cuts Signal AI Era Workforce Shift

Read more about: Cisco Q3 2026 Earnings: Record $15.8B Revenue Amid 4,000 Job Cuts Signal AI Era Workforce ShiftRead More
Read more about: Cisco Q3 2026 Earnings: Record $15.8B Revenue Amid 4,000 Job Cuts Signal AI Era Workforce Shift
Avaya Infinity Launches Tandem Care, Real-time Insights, and Delta Sharing for Physical AI Integration

May 13, 2026

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5 min read

Avaya Infinity Launches Tandem Care, Real-time Insights, and Delta Sharing for Physical AI Integration

Read more about: Avaya Infinity Launches Tandem Care, Real-time Insights, and Delta Sharing for Physical AI IntegrationRead More
Read more about: Avaya Infinity Launches Tandem Care, Real-time Insights, and Delta Sharing for Physical AI Integration
Retell AI CEO Bing Wu on Building Enterprise Voice AI

May 13, 2026

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75 min

Retell AI CEO Bing Wu on Building Enterprise Voice AI

Read more about: Retell AI CEO Bing Wu on Building Enterprise Voice AIRead More
Read more about: Retell AI CEO Bing Wu on Building Enterprise Voice AI