Latest posts
Zoom, AI Agents, Auto Dialers
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Jul 22, 2025
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5 min read
Zoom Debuts AI-First Auto Dialer and Revamps Revenue Accelerator to Streamline Sales
Call Center, AI Agents, AI integration
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Jul 22, 2025
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4 min read
CommScope Taps DvSum to Power AI-Driven Network Insights with ServAssure NXT
IBM, AI
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Jul 21, 2025
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3 min read
The Great Tech Reset: Architecting for AI Value with Hybrid by Design
Voice AI
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Jul 21, 2025
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5 min read
Crescendo Taps Amazon Nova Sonic to Bring Human‑Grade Voice AI to CX
Contact Center, Unified CXM Platforms
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Jul 18, 2025
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5 min read
Why Most Contact Centers Aren’t Actually Unified - And What That Really Means
AI, Front
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Jul 17, 2025
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3 min read
Front Announces AI Suite Built for Real Support Teams, Not Ticket Systems
Talkdesk
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Jul 16, 2025
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4 min read
Talkdesk Launches UK Regional Cloud to Bolster Data Sovereignty
AWS, Vonage, AI CX
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Jul 16, 2025
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4 min read
Vonage and AWS Launch AI Voice Integration for Real-Time CX
AI CX, Cresta
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Jul 15, 2025
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5 min read
Cresta’s Bet on Intelligence Over Infrastructure, in a Market Obsessed with Consolidation
Contact Center Software
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Jul 14, 2025
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6 min read
The 7 Most Overrated Features in Contact Center Software
Sprinklr, AI Agents
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Jul 14, 2025
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5 min read
Sprinklr Supercharges AI and Automation Across its Unified CXM Stack
Unified CXM Platforms, Contact Center Software
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Jul 10, 2025
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4 min read