Latest posts

AI, Zoom
·
Jun 10, 2025
·
5 min read
Zoom CX Unveils Agentic AI to Redefine Customer Experience at Scale

AI
·
Jun 10, 2025
·
4 min read
RingCentral Launches Customer Journey Analytics to Address CX Fragmentation

CX, AI, Five9
·
Jun 10, 2025
·
6 min read
Five9 Unveils Agentic CX: A New Standard for AI-Driven Contact Centers

AI, CX
·
Jun 10, 2025
·
6 min read
HubSpot's ChatGPT CRM Integration: Breakthrough in CX or Data Privacy Time Bomb?

AI, Contact Center
·
Jun 05, 2025
·
16 min read
What Is Agentic AI & How It's Transforming CX Operations

CX, Gladly
·
May 28, 2025
·
4 min read
Gladly Launches Customer AI to Reinvent CX with Empathy and Scale

AI, CX
·
May 27, 2025
·
2 min read
What Cisco’s Research Reveals About the Agentic AI-Led CX Future

Contact Center, Zendesk
·
May 21, 2025
·
4 min read