Latest posts

Agentic AI is redefining how machines think, act, and lead by shifting from reactive tools to goal-seeking systems. A must-read for tech-driven enterprise leaders.

Gladly unveils Customer AI to combine radical efficiency and radical personalization in CX—just as the industry hits a 10-year low.

Cisco’s latest research reveals that 56% of CX interactions will be handled by Agentic AI within 12 months. Explore the urgency, insights, and strategic implications for vendors and CX leaders.

Zendesk isn’t just launching a product. It’s launching a reframing. And if the market buys into it, “Un-CCaaS” might just become the most disruptive term in contact center tech this decade.

NICE’s CXone Mpower integrates with AWS AI to deliver real-time, end-to-end customer service automation at enterprise scale.

Customer Experience Day is now a real thing—May 15. The unsung heroes of every business finally get their own holiday.

Zoom and ServiceNow launch Unified Engagement, embedding Zoom CX directly into the ServiceNow Agent Workspace for AI-first customer service at scale.

ServiceNow's Knowledge 2025 unveils a comprehensive AI-driven transformation across enterprise operations, from workflow automation to AI governance.

Zoom just built a frontline-focused Workplace app with AI baked in. It’s mobile-first, task-smart, and ready to disrupt shift work.