Assembled CEO Ryan Wang on AI Support Orchestration

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Support leaders are being asked to deliver higher quality customer service with tighter budgets, while executives push for faster automation. The real challenge is not whether AI can help. It is how to route every customer to the right answer, in the right channel, with the right mix of AI and humans.

In this Executive Spotlight, Ryan Wang, CEO and founder of Assembled, explains why the next era of customer support is an orchestration problem. It spans AI agents, human agents, BPO partners, and workforce planning, all managed with the same operational discipline that support teams already rely on.

What You’ll Learn

• What Assembled does and why orchestration matters more than isolated automation
• How AI agents, copilot, and workforce management connect into one operating model
• Why AI voice requires agentic workflows, not FAQ automation
• How guardrails, QA, and gradual rollouts improve adoption without slowing teams down
• What is coming next for Assembled in 2026, including voice AI and a command center layer

As AI becomes a new source of labor inside support, the operational complexity increases fast. Ryan’s core point is simple: automation only works when it fits into an end to end system that balances quality, speed, and cost.

This interview shows why orchestration is becoming the difference between AI that frustrates customers and AI that scales great support while elevating the teams behind it.