How AI Workslop Is Undermining Customer Experience

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Customer service feels harder than it should. Responses are longer, emails look polished, and chatbots sound empathetic, yet customers leave more frustrated than before.

One of the biggest threats to loyalty today is not pricing or competition. It is information overload driven by AI-generated content that looks complete but fails to solve real problems.

In this video, we break down what AI workslop is, why it is spreading across organizations, and how it quietly erodes both employee trust and customer experience.

What You’ll Learn

• What AI workslop is and why it feels productive but delivers no value
• How AI-generated output damages trust between employees and teams
• Why customers experience AI workslop as indifference, not efficiency
• How leadership behavior and KPIs unintentionally fuel the problem
• Practical steps organizations can take to stop AI workslop at the source

AI workslop does not fail because of technology. It fails because of incentives that reward speed over substance and output over outcomes. When AI becomes a shortcut instead of a tool, trust erodes on both sides of the experience.

Customers do not care who or what generated the response. They care whether their problem was solved. When leaders focus on outcomes, guardrails, and human judgment, AI strengthens service instead of hollowing it out.