Latest posts
Jan 21, 2026
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4 min read
Google Debuts a Customer Experience Agent Studio
Jan 20, 2026
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ServiceNow Claims AI Handles 90% of Its Customer Service Queries, But Hasn’t Made Layoffs
Jan 20, 2026
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5 min read
Centrical Introduces AI Role-Plays to Transform Contact Center Coaching
Jan 13, 2026
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5 min read
Salesforce Bids to Make Copilots Cool Again with Its 'All-New' Slackbot
Jan 09, 2026
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13 min read
15 Contact Center Trends to Watch Out for in 2026
Jan 09, 2026
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5 min read
Cisco Starts to Embed AI Agents Into Its Webex Contact Center
Jan 07, 2026
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4 min read
