May 28, 2026 • 5 min read
Salesforce Introduces Agenforce Coworker to “Replace” Salesforce Search
Director of Content & Market Research
May 28, 2026
Salesforce has announced Agentforce Coworker to reimagine the search experience across its platform and beyond.
Marc Benioff, CEO of Salesforce, described the announcement as the “biggest thing” the company had debuted this quarter, despite the launch of Headless 360.
The CEO also suggested that Agentforce Coworker essentially “replaces” Salesforce Search.
It does so by embedding itself not only in the search functions of Salesforce apps, but also in integrated platforms such as Slack, Microsoft Teams, and ChatGPT.
Coworker can then tap into CRM data, cases, and workflows, while invoking other agents and taking actions across the Salesforce ecosystem.
Such actions may include updating cases and records, extracting helpful context, and triggering actions in other Salesforce solutions without switching apps.
Benioff first shared the news on X, as highlighted below, and more recently expanded on the innovation during an earnings call.
“Every single one of our Salesforce applications now comes with a built-in autonomous agent. No complex configuration, you just turn it on, it becomes your coworker, finding answers, taking action, getting work done fast,” he said.
“This is the biggest, [most] exciting technology because… you’re not going to have to implement, you’re not going to have to rebuild things. All of a sudden, this agentic technology is directly enhancing every single one of our applications from our Financial Services Cloud to our Health Cloud, every app we have.”
As Benioff suggests, Salesforce is essentially putting Agentforce in the hands of all its customers, perhaps to give them the confidence to invest further in the technology.
That could mean adopting prebuilt use cases, developing their own, or eventually connecting broader agentic workflows.
Benioff shared an internal example of how Salesforce coordinated Agentforce Coworker with an ERP-system agent to fetch data and answer questions, tasks that previously required “60 minutes of swivel chairing between screens and systems.”
Such use cases are currently far out of reach for most Salesforce customers. However, Coworker aims to give them a starting point, making AI agents accessible from a function most Salesforce users utilize every day.
“To give you an idea of the impact that Coworker will have, people search for information inside Salesforce one billion times a month," summarized Benioff. “Coworker turns search into answers and answers into action.”
Agentforce Is Now a $1 Billion Business
During its earnings call, Salesforce also celebrated Agentforce reaching more than $1 billion in annual recurring revenue (ARR), up from $800 million just three months ago.
Additionally, Salesforce processed 28.6 trillion tokens, a 152% hike quarter-over-quarter, underscoring not only the growth of Agentforce as a platform but the expansion of its customers’ implementations.
Further exemplifying this, Agentforce and Data 360 bookings from existing customers rose 50% last quarter.
Salesforce shared several Agentforce deployment stories, but one that stood out was Vivino and its use of AI agents within Agentforce Service (formerly Service Cloud).
According to Marc Benioff, Vivino - the world’s largest online wine community, app, and marketplace - is already supporting 74 million users with just 37 service reps.
“It’s possible because its agent, Vivino, autonomously handles order status lookups [and] account questions more autonomously, slashing resolution time by 70%,” said the CEO.
The CEO also gave an update on the company’s internal use of Agentforce for customer service, claiming AI agents now manage “double what human agents are handling.” That comes after Benioff’s contentious comments about letting 4,000 service staff go last year.
Two Bold Predictions for the Future of Slack
Salesforce signed 98 deals worth over $1 million in annual average order value (AOV) last quarter. According to the company, Slack drove “nearly half” of those wins. That’s up 80% year-over-year (YoY).
For Benioff, this is confirmation that the company’s vision for Slack as the front door for Salesforce and, over time, the enterprise, is resonating.
That vision establishes Slack, the first application many employees open every day, as the operational center point, where they can tag agents to complete tasks across the Salesforce ecosystem on their behalf via Slackbot.
Eventually, Benioff believes this vision will turn Slack into a $10 billion cloud, up from $3 billion in 2024. Yet, that’s just one of two bold predictions for the future of Slack…
“In two years, there’s going to be more agents using Slack than people.”
Salesforce’s Earnings Overview
Salesforce’s overall revenue came in last quarter at $11.1 billion, up 13% YoY, surpassing analyst guidance and contributing to a small 0.42% aftermarket spike in its share price.
The numbers are impressive, but include a $444 million contribution from Informatica, which Salesforce acquired in November 2025.