Vapi CTO Nikhil Gupta on the Future of Enterprise Voice AI

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Voice agents are becoming easier to build, but moving them into production still requires control over models, workflows, testing, deployment, and monitoring. 

Vapi approaches that problem as an open orchestration platform that lets businesses build and customize voice agents around their own systems and customer journeys.

In this Executive Spotlight interview, CX Foundation's Katherine Stone speaks with Vapi co-founder and CTO Nikhil Gupta about the company’s founding story, its work with Amazon Ring, why voice AI needs an orchestration layer, and how Vapi approaches multi-agent systems, as well as much more...

What This Episode Covers

• How Vapi evolved into an open platform for building voice agents
• Why Amazon Ring chose Vapi and how the deployment worked
• Why voice AI needs an orchestration layer between models and production
• How Vapi Composer helps businesses build, test, deploy, and improve voice agents
• How Vapi uses assistants and squads for single-agent and multi-agent workflows
• How Vapi approaches latency, turn-taking, testing, monitoring, and guardrails
• Why Vapi plans to stay focused on the platform layer instead of building its own models

Vapi’s long-term goal is to make it easier for businesses to move from their first voice agent to increasingly complex deployments. Nikhil describes a future where voice agents continuously improve while businesses retain control over the models, systems, and workflows behind them.