September 29, 2026 • 27 min
Parloa started betting on voice AI years before the current wave of generative AI. Today, it positions itself as an Agent Management Platform for building, testing, monitoring, and improving customer-facing AI agents.
In this interview, Katherine Stone speaks with Parloa co-founder and CEO Malte Kosub about rebuilding the platform around LLMs, enterprise AI adoption, multi-agent systems, testing, observability, pricing, human handoffs, and where customer-facing AI goes next.
What This Episode Covers
- Parloa’s early bet on voice AI and how the market caught up
- Rebuilding the platform from scratch around LLMs
- Giving enterprises flexibility across LLMs and AI vendors
- Preserving context when conversations move from AI to human agents
- Consumption-based vs. outcome-based pricing for AI agents
- The next stage of AI agents across websites, apps, and digital channels
The conversation shows how Parloa is approaching AI agents as an end-to-end operational system rather than a standalone voice bot.
Malte’s longer-term view extends beyond customer support, with AI agents increasingly shaping how customers interact with a company across its digital channels.