Your CX Unlocked
Latest HeadlinesRecent headlines across the CX industry.
CX Mastery
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7 min read
What Your Customers Really Want: The Top 5 Data-Backed Customer Priorities in 2025
Zoom, Agentic AI
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4 min read
Zoom Brings AI Concierge to the Phone: Redefining the First Hello
CX Mastery, CX
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15 min read
Customer Experience Design: A Guide to Creating Exceptional Journeys
Customer Experience (CX) Platforms, CX Mastery
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25 min read
Unified Customer Experience: Strategies & How to Create It
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AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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