Your CX Unlocked
Latest HeadlinesRecent headlines across the CX industry.
Charlie Mitchell
·
5 min read
Salesforce Bids to Make Copilots Cool Again with Its 'All-New' Slackbot
Katherine Stone
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3 min read
Five9 and Google Cloud’s Joint Enterprise CX AI Solution: From Bolt-on To Built-In
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REPORTS
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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