Your CX Unlocked
Latest newsRecent headlines across the CX industry.
Freshworks
·
5 min read
Freshworks Unveils Workflow Engine to Streamline Employee Journeys
Contact Center Software
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5 min read
Talkdesk Launches Travel and Hospitality Experience Clouds
AI, Agentic AI, Genesys
·
3 min read
Genesys Launches AI Studio to Help Businesses Deploy Safer, Smarter Virtual Agents
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REPORTS
AI as a CX Differentiator
70%
70% of consumers notice a gap between brands that use AI well and those that don’t. (Zendesk, 2025)
Instant Service is Expected
72%
72% of customers want immediate support. (Zendesk, 2025)
Personalization Pays Off
40%
40% more revenue is earned by CX leaders in personalization. (McKinsey & Co., 2025)
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