Inside Regal AI with CEO Alex Levin: How Voice Agents Are Transforming CX

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Regal AI is demonstrating how far voice automation has evolved, and the live demo in this interview makes that clear. Katherine from the CX Foundation walks through a real vacation booking with Regal’s virtual concierge, showing how naturally it handles interruptions, preferences and rapid back-and-forth dialogue.

Behind this capability is a platform designed to bring real context into every interaction. Regal combines voice, chat and unified customer profiles to create conversations that feel faster, more informed and more reliable than traditional contact center flows.

In this video, Katherine speaks with Regal AI CEO Alex Levin about the future of voice, the role of data, the value of guardrails and what enterprises should expect as AI becomes a central part of customer service.

What You’ll Learn

• Why voice remains the most preferred channel when self-service fails
• How Regal’s AI agents use real-time context to personalize each interaction
• What guardrails keep AI agents compliant and grounded
• How Regal approaches consistency across channels and use cases
• Why AI to human handoff design is becoming critical for modern CX

Regal AI shows that advanced voice agents can improve satisfaction, reduce friction and deliver more consistent outcomes across the customer journey. This interview shows how enterprises can adopt AI that strengthens relationships rather than replaces them.

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