Nextiva Co-Founder & CEO Tomas Gorny on AI, CX, and Innovation

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AI may be widely accessible, but Tomas Gorny argues that putting it to work effectively remains much harder for small and midsize businesses without deep technical resources.

In this Executive Spotlight interview, Katherine Stone speaks with Nextiva Co-Founder & CEO Tomas Gorny about his entrepreneurial journey, Nextiva’s approach to democratizing technology, its AI-first strategy, NEXT 2.0, XBert, and how human and AI workers can operate together.

What This Episode Covers

• How Tomas Gorny’s early experiences shaped his leadership and approach to building Nextiva
• Why small and midsize businesses risk falling behind in AI adoption
• Why successful AI adoption requires more than simply turning on new tools
• How Nextiva evolved beyond communications toward a broader CX platform
• How XBert fits into Nextiva’s approach to AI employees
• What makes NEXT 2.0 different from the earlier platform
• How Nextiva approaches human-AI collaboration, guardrails, and contextual handoffs
• What Nextiva plans to launch next, including NEXT 2.0, the next version of XBert, and Next IQ

The conversation connects Tomas’s founder story with Nextiva’s current direction: making advanced technology easier for businesses to use while giving them flexibility in how AI and human employees work together.