June 17, 2025 • 3 min
Agent turnover is not just an HR issue. It is a leadership choice.
If your contact center is losing people, burning out your team, and piling more pressure on agents, it is time to rethink the strategy. Most executives assume attrition is unavoidable. But that mindset often misses the real opportunity: better support tools that let agents thrive.
In this video, we unpack how AI is changing the way agents work—not by replacing them, but by giving them real-time support that makes the job easier and more rewarding.
What You’ll Learn
- How to reduce agent frustration by cutting down on app switching
- Why clear feedback and growth paths matter more than you think
- What real-time AI assist tools can surface beyond CRM data
- How to balance AI capabilities with human connection
- Why treating attrition as a given leads to missed opportunities
The best teams are not using AI to push agents out. They are using it to make every conversation smoother, smarter, and more human. When your agents feel supported, your customers feel the difference.
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