Executive Stage: Avaya CEO Patrick Dennis on Redefining the Contact Center

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In our latest episode of Executive Stage, Avaya CEO Patrick Dennis doesn’t just talk about AI or hybrid infrastructure—he rethinks the foundation of customer experience itself.

From the very start of this conversation, Patrick challenges the industry to stop calling it a contact center. What we need now, he argues, are Connection Centers—built around orchestration, human-AI collaboration, and extensibility, not legacy thinking and bolt-on tools.

This is one of the most direct, strategic, and operator-minded executive interviews we’ve done—covering:

• Everything you need to know about Avaya Infinity
• Why AI belongs in the orchestration layer, not as a layer on top
• How to extend the value of existing infrastructure while modernizing CX
• What voice AI gets right (and wrong) in real deployments
• And why hybrid deployment isn’t a stopgap—it’s a winning model

If you're a CX leader, tech strategist, or anyone rethinking how your business connects with customers—this is essential viewing.

🎥 Hit the play button above to watch the full interview 
🎙️ Featuring: Patrick Dennis, CEO of Avaya
🎙️ Hosted by Katherine Stone, CX Analyst at CX Foundation

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