Zoom Debuts AI-First Auto Dialer and Revamps Revenue Accelerator to Streamline Sales

Zoom is no longer just a video conferencing giant. Today, it doubled down on its pursuit of end-to-end sales enablement with the release of its AI-powered Auto Dialer and major upgrades to the Zoom Revenue Accelerator (ZRA). These capabilities are designed to cover the entire sales journey, from initial outreach to final close, all within a unified, AI-first environment.

Ritu Mukherjee, Head of Product for Business Acceleration & Readiness at Zoom, framed the expansion as a turning point in sales efficiency. “Sales teams can waste hours on repetitive tasks and disconnected tools,” she said. “Zoom is helping teams make the most of their time… giving revenue teams the insights and automation they need to sell smarter and win more.”

Zoom Auto Dialer: Automating Outbound for Smarter Prospecting

At the heart of this launch is Zoom Auto Dialer, now available as a paid add-on to Zoom Phone and natively integrated with Zoom Revenue Accelerator. Designed for high-velocity outbound sales, Auto Dialer eliminates bottlenecks and repetitive manual tasks in prospecting.

Here’s what it brings to the table:

• Flexible Dialing Options: Reps can use single-line or multi-line dialing based on strategy, with support for power dialing, cascading, and parallel dialing to increase call throughput.

• Local Presence Matching: Automatically adjusts the outbound caller ID to reflect local area codes, increasing the likelihood that a prospect will answer.

• Voicemail Automation: Reps can drop pre-recorded messages instantly when calls go to voicemail, no need to repeat the same script dozens of times a day.

• In-Platform Scheduling and Outreach: When a call connects, sales reps can immediately book meetings, invite attendees, and send follow-up emails, all within the Auto Dialer, eliminating the need for app switching.

• Automatic Logging and CRM Syncing: Post-call data is captured and synced back to CRM platforms like Salesforce, Outreach, and Salesloft. This not only reduces “toggle tax” but ensures centralized visibility and reporting.

Zoom Revenue Accelerator: Deeper Intelligence, Smarter Sales

As prospects move into pipeline territory, Zoom Revenue Accelerator (ZRA) takes over with upgraded tools that enhance visibility, analysis, and alignment across sales teams. Zoom’s latest ZRA updates include three standout capabilities.

1. Territory-Based Organization
   Admins can now align ZRA to their actual go-to-market structure. Whether teams are split by geography or segment (e.g., EMEA vs. North America, or SMB vs. Enterprise), ZRA mirrors these boundaries to organize conversations, assign ownership, and sharpen forecasting accuracy. This structured view enables cleaner handoffs and more focused engagement.

2. AI Analysis of In-Person Meetings
   In a significant leap forward, sales reps can now use the Zoom mobile app’s Voice Recorder to capture and analyze in-person meetings. Zoom AI Companion transcribes and summarizes these conversations, flags critical deal moments, and pushes the insights into ZRA, bringing offline meetings into the AI intelligence fold.

3. Custom Briefs
   Sales motions aren’t one-size-fits-all, and neither are insights. Zoom now allows teams to configure AI-generated briefs using templates that fit their specific workflows. These tailored summaries can then be synced directly into CRMs, ensuring relevant insights land in the right hands at the right time.

A Unified Platform for the Full Sales Lifecycle

Zoom is positioning itself to be the central nervous system of sales operations. The integration of Auto Dialer and the upgraded ZRA creates a seamless loop of prospecting, intelligence gathering, scheduling, and performance coaching.

From first touch to closed deal, Zoom’s platform provides:

• Automated dialing and voicemail handling

• Real-time meeting transcription (virtual or in-person)

• AI-generated coaching and call analysis

• CRM-integrated task and data management

• Structural alignment with sales orgs through territories and segments

This shift also signals a broader trend in sales enablement: automation is no longer limited to marketing or admin tasks. It’s now embedded directly into the conversations, pipelines, and decisions that define deal outcomes.

CXF Take

Zoom’s latest rollout represents a significant step toward integrating the entire sales stack vertically. Rather than relying on a patchwork of point solutions —each for dialing, another for CRM syncing, and yet another for call analysis —Zoom is bundling everything into a single, AI-first operating system for revenue teams.

The Auto Dialer eliminates dead time between calls, giving reps more chances to connect while reducing cognitive load. And with smart features like local presence and one-click scheduling, even cold outreach feels warmer and more human.

Meanwhile, the Revenue Accelerator updates show a growing maturity in Zoom’s AI capabilities. From interpreting in-person meetings to delivering custom intelligence briefs, ZRA is becoming a true assistant, not just a tracker.

The strategy is clear: give sales reps more time in front of prospects and give managers clearer insights without more overhead. If Zoom can maintain its usability and reliability at scale, it won’t just be a tool for sales teams, it could become the platform where modern selling lives.