Talkdesk Launches Travel and Hospitality Experience Clouds

The Hottest Summer 2025 Travel Trend? Discerning Customers 

Over half of Americans plan to take a trip this summer, and their summer travel budgets are up 13% from last year.

However, economic uncertainty has caused Americans to do some major cost-cutting when it comes to airfare and lodging. Roughly 20% of customers are booking a cheaper airfare class or opting for domestic instead of international travel. 33% are looking for low-budget lodging, and high room rates have caused 24% of customers to stay with family or friends instead of at a hotel.[*]

What does that mean for businesses in the hospitality and travel industries?

In the words of Talkdesk CEO and Founder Tiago Paiva, "Modern travelers don’t just expect fast, personal support—they demand it."

Customers will:

• Leverage any and all loyalty perks to keep costs down
• Be much more likely to stop doing business with you over a single bad experience
• Expect the same (or higher!) quality of service for less
• Want personalized, proactive customer service on their preferred channel
• Be less forgiving of common travel issues like last-minute cancellations, long wait times, or uninformed employees

Talkdesk Hospitality + Travel Experience Clouds 

To manage all these customer expectations, you’ll need a Customer Experience solution that can keep up. Enter Talkdesk Hospitality and Travel Experience Clouds.

Talkdesk Experience Clouds are industry-specific contact center platforms that use autonomous agentic AI enriched with purpose-built LLMs to optimize CX. In addition to contact center software for finance, insurance, healthcare, retail, and government, Talkdesk now offers Experience Clouds for travel and hospitality.

Agentic AI automates time-consuming travel-related tasks, sends out proactive customer alerts, and enables omnichannel self-service on voice and digital channels. Talkdesk’s Experience Clouds are contextually aware, adaptive and empathetic, compliant, and multilingual.

The result? Faster and more accurate support, happier customers, and less stress on human agents.

The Talkdesk Experience Standard

In addition to industry-specific integrations and AI models, the Travel and Hospitality Experience Clouds come with the Talkdesk  Experience Automation Platform (CXA.) Though pricing for the Travel and Hospitality Clouds is currently not listed, pricing for all other Experience Clouds begins at $225/user per month.

Both Clouds include essential Talkdesk CXA features like: 

• Talkdesk Autopilot: Omnichannel Agentic AI for two-way, natural-sounding customer conversations and self-service. Proactive engagement and AI-powered routing prioritizes interactions and connected customers to the best available live agent
• AI Trainer: Optimize autonomous virtual agents with model observation, guardrails, simulations, speech-to-text training, custom vocabulary, and scheduled deployment
• AI Interaction Analytics: Mood insights, intent analysis, trending topic discovery, keyword sensors, and per-utterance level call recordings
• Workforce Engagement Management: Industry-specific agent-facing dashboards, Agent Assist via Talkdesk Copilot, performance evaluation and coaching, knowledge management, AI forecasting
• Integrations: API access and pre-built integrations with 80+ third-party applications
• Security: User authentication, fraud detection, and voice biometrics via Talkdesk Identity, AI-driven compliance and activity monitoring via Talkdesk Guardian 

Talkdesk Travel Experience Cloud 

The Talkdesk Travel Experience Cloud uses agentic AI agents trained on travel-related use cases and integrates with travel-specific third-party applications. It’s designed to manage some of the most common airline problems: delayed or cancelled flights, overbooking, gate changes, and of course, long check-in lines at the airport.

The Travel Experience Cloud automatically alerts passengers about gate changes and flight delays, lets travelers know when it’s time to board, and fills loyalty members in on available upgrades – all in real-time, and all on the customer’s preferred channel.

Customers can enjoy personalized trip itineraries and confirmations, request upgrades and modifications, and even check in without having to wait in line or speak to an agent. Customers can get instant information about and apply loyalty points and vouchers to get a first-class experience from any seat.

If there is a delay or cancellation, the Talkdesk Travel Experience Cloud makes rebooking easy. Customers can rebook without speaking to an agent, or request to be transferred to the best available representative. And since we know that some flyers will be unhappy no matter what? They’ll love that Talkdesk automatically asks for, collects, and analyzes customer feedback.

Talkdesk Hospitality Experience Cloud

58% of guests say that AI improves the hotel booking process and their overall stay, adding serious value to the Talkdesk Hospitality Experience Cloud.

One of the biggest reasons? Because AI eliminates the need for in-person check-in–often the last thing customers want to do after an exhausting flight. The Hospitality Experience Cloud provides digital guest services that automate the check-in process, accommodate early check-ins and late check-outs, and even make changes to the reservation.

Talkdesk’s industry-specific AI helps guests get the best room, plan local activities, and provides the kind of personalized concierge service that keeps guests coming back. Just like the Travel Experience Cloud, Talkdesk’s Hospitality Cloud shares loyalty program updates and available perks. 

Hotel guests can order room service, request extra amenities, book spa appointments, and more without leaving the comfort of their rooms.

For Better CX, Travel With Talkdesk

As travelers become more budget-conscious and less tolerant of service disruptions, the hospitality and travel industries face unprecedented pressure to deliver exceptional experiences while managing costs. The traditional approach of reactive customer service simply won't cut it anymore.

Talkdesk's Travel and Hospitality Experience Clouds represent a fundamental shift toward proactive, AI-powered customer engagement that anticipates needs before problems arise.