May 20, 2025 • 4 min
You’ve heard the chatbot hype: 24/7 service, cost savings, and endless scalability. But what if those promises are actually hiding serious CX risks?
In this video, we explore five hidden costs that quietly undermine chatbot ROI. From longer escalated calls to broken integrations and neglected maintenance, these issues can cause more harm than good if not addressed.
What You’ll Learn
- What the “escalation tax” is and why it slows down support teams
- Why unresolved chatbot experiences can lower NPS by up to 30 points
- How integration and maintenance costs often exceed expectations
- The difference between rule-based bots and true conversational AI
- How top CX teams design chatbot journeys that actually work
These aren’t just technical glitches. They are strategic challenges that impact brand reputation, customer satisfaction, and business results.