April 21, 2025 • 9 min
You don’t need a big budget to deliver unforgettable customer experiences.
In this video, we share four zero-cost CX strategies that small businesses are using right now to create loyal customers and beat the big guys at their own game.
💡 What you’ll learn:
How a Brooklyn bodega wins with memory over marketing
Why a Southern kitchen’s tableside chats beat any feedback survey
How a U-Haul employee turned a wrench into a loyalty moment
What a Bed-Stuy coffee shop knows about building real community
These aren't theories—they're real-world stories that prove great CX doesn’t have to cost a dime.
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Whether you’re running a local shop or scaling a startup, these simple strategies just work.