https://cxfoundation.com/news/microsoft-debuts-service-agent 2026-04-01 daily 0.9 CX Foundation en 2026-04-01T13:46:19Z Microsoft Debuts Service Agent, Positions Copilot as the New UI for Customer Support Work https://cxfoundation.com/news/salesforce-announces-slack-for-salesforce 2026-03-31 daily 0.9 CX Foundation en 2026-03-31T22:38:55Z Salesforce Announces Slack for Salesforce & Agentforce https://cxfoundation.com/news/sprinklr-creatoriq-partnership 2026-03-31 daily 0.9 CX Foundation en 2026-03-31T18:30:00Z CreatorIQ and Sprinklr Partner to Unify Creator, Paid, and Organic Social Performance https://cxfoundation.com/news/genesys-tops-2.5-billion-ccaas-arr 2026-03-26 daily 0.9 CX Foundation en 2026-03-26T20:04:14Z Genesys Tops $2.5 Billion in CCaaS ARR, a Market First https://cxfoundation.com/news/cisco-agentic-contact-center-framework 2026-03-25 daily 0.9 CX Foundation en 2026-03-25T22:14:43Z Cisco Lays Out Its Framework for a “Truly Agentic” Contact Center https://cxfoundation.com/news/chipotle-agent-goes-off-the-rails 2026-03-24 daily 0.9 CX Foundation en 2026-03-24T12:26:56Z Chipotle’s Customer Service AI Agent Goes Off the Rails, Follows Incidents at Amazon & Woolworths https://cxfoundation.com/news/fin-intercom-monitors 2026-03-24 daily 0.9 CX Foundation en 2026-03-24T09:00:00Z Fin AI by Intercom Launches Monitors For Enterprise AI Observability https://cxfoundation.com/news/ringcentral-air-pro 2026-03-19 daily 0.9 CX Foundation en 2026-03-19T16:00:00Z RingCentral Launches AIR Pro For Agentic Voice AI At Scale https://cxfoundation.com/news/neat-appoints-javed-khan-as-ceo 2026-03-18 daily 0.9 CX Foundation en 2026-03-18T21:18:45Z Neat Appoints Javed Khan as CEO, Signals Shift Toward Edge Computing https://cxfoundation.com/news/slack-crm-front-door-salesforce 2026-03-18 daily 0.9 CX Foundation en 2026-03-18T14:28:51Z Slack CRM to Become the New Front Door to Salesforce https://cxfoundation.com/news/avaya-nexus-voice 2026-03-18 daily 0.9 CX Foundation en 2026-03-18T13:00:00Z Avaya Nexus: Announcing The Security-First Voice Platform For Mission Critical Teams https://cxfoundation.com/news/zoom-self-improving-contact-center 2026-03-17 daily 0.9 CX Foundation en 2026-03-17T16:59:24Z Zoom Ushers the Self-Improving Contact Center with Latest CCaaS Innovations https://cxfoundation.com/news/salesforce-releases-ai-agents-sales 2026-03-16 daily 0.9 CX Foundation en 2026-03-16T13:02:04Z Salesforce Releases AI Agents for ‘Every Step’ of the Sales Cycle https://cxfoundation.com/news/zendesk-moves-to-acquire-forethought 2026-03-12 daily 0.9 CX Foundation en 2026-03-12T18:46:36Z Zendesk Moves to Acquire Forethought, Develop ‘Self-Improving’ AI Agents https://cxfoundation.com/news/assembled-brand-studio 2026-03-12 daily 0.9 CX Foundation en 2026-03-12T10:00:00Z Assembled Announces Brand Studio For Specialized AI Agent Personas At Scale https://cxfoundation.com/news/aws-introduces-predictive-insights 2026-03-10 daily 0.9 CX Foundation en 2026-03-10T17:13:41Z AWS Introduces Predictive Insights to Modernize Customer Support Models https://cxfoundation.com/news/zoom-ai-companion-upgrade 2026-03-10 daily 0.9 CX Foundation en 2026-03-10T13:50:57Z Zoom Gives Its AI Companion a Major Upgrade, Signals a New Future for Work https://cxfoundation.com/news/salesforce-unveils-agentforce-contact-center 2026-03-10 daily 0.9 CX Foundation en 2026-03-10T13:01:55Z Salesforce Unveils the Agentforce Contact Center, Goes All In on CCaaS https://cxfoundation.com/news/nice-agentic-ai-agents 2026-03-10 daily 0.9 CX Foundation en 2026-03-10T12:30:00Z NiCE Announces Ready-to-Deploy Agentic AI Agents https://cxfoundation.com/news/callminer-next-era-conversational-intelligence 2026-03-09 daily 0.9 CX Foundation en 2026-03-09T13:42:23Z CallMiner Points to the Next Era of Conversational Intelligence with New AI Classifier https://cxfoundation.com/news/salesforce-unifies-customer-hr-it-service 2026-03-04 daily 0.9 CX Foundation en 2026-03-04T09:38:10Z Salesforce Unifies Customer, HR, and IT Service on One Platform https://cxfoundation.com/news/dialpad-agentic-ai 2026-03-03 daily 0.9 CX Foundation en 2026-03-03T14:00:00Z Dialpad Announces Agentic AI Product Advancements https://cxfoundation.com/news/80-percent-organizations-redeploy-customer-service-agents-gartner 2026-03-02 daily 0.9 CX Foundation en 2026-03-02T10:10:24Z 80% of Organizations Plan to Move “Some” Customer Service Agents Into New Roles, Finds Gartner https://cxfoundation.com/news/servicenow-autonomous-workforce 2026-02-26 daily 0.9 CX Foundation en 2026-02-26T19:00:00Z ServiceNow Launches Autonomous Workforce and EmployeeWorks https://cxfoundation.com/news/salesforce-hits-29000-agentforce-deals 2026-02-26 daily 0.9 CX Foundation en 2026-02-26T16:25:32Z Salesforce Hits 29,000 Agentforce Deals, Starts Poaching from ServiceNow’s ITSM Base https://cxfoundation.com/news/zoom-secures-megadeal-zoom-phone 2026-02-26 daily 0.9 CX Foundation en 2026-02-26T10:49:46Z Zoom Secures a 140,000-Seat Megadeal for Zoom Phone https://cxfoundation.com/news/zoom-virtual-agent 2026-02-24 daily 0.9 CX Foundation en 2026-02-24T19:30:00Z Zoom Virtual Agent 3.0 Arrives https://cxfoundation.com/news/new-verint-ceo 2026-02-24 daily 0.9 CX Foundation en 2026-02-24T17:45:00Z Verint Names Dave Rhodes as CEO, Completing Leadership Transition After Calabrio Merger https://cxfoundation.com/news/elon-musk-eyeballs-customer-service-outsourcing 2026-02-20 daily 0.9 CX Foundation en 2026-02-20T18:14:30Z Elon Musk Eyeballs the Customer Service Outsourcing Market with “Macrohard” Project https://cxfoundation.com/news/five9-earnings-q4 2026-02-20 daily 0.9 CX Foundation en 2026-02-20T15:30:00Z Five9 Q4 2025 Earnings Call and 2026 Roadmap https://cxfoundation.com/news/ringcentral-ceb-tops-1000-sales 2026-02-20 daily 0.9 CX Foundation en 2026-02-20T14:59:51Z RingCentral’s Customer Engagement Bundle Tops 1,000 Sales in Three Months https://cxfoundation.com/news/nice-earnings-call-2025 2026-02-19 daily 0.9 CX Foundation en 2026-02-19T16:00:00Z NiCE Q4 2025 Earnings Call, 2026 Outlook https://cxfoundation.com/news/genesys-announces-sovereign-ccaas 2026-02-18 daily 0.9 CX Foundation en 2026-02-18T08:25:36Z Genesys Announces a Sovereign CCaaS Offering on AWS https://cxfoundation.com/news/klarna-recruits-customers-as-service-reps 2026-02-17 daily 0.9 CX Foundation en 2026-02-17T20:09:34Z Klarna Recruits Its Own Customers as Service Reps, NPS Scores Go 'Through the Roof' https://cxfoundation.com/news/twilio-pens-nine-figure-megadeal 2026-02-13 daily 0.9 CX Foundation en 2026-02-13T17:52:50Z Twilio Pens a Nine-Figure Megadeal, the Largest in Its History https://cxfoundation.com/news/nice-frontline-report 2026-02-12 daily 0.9 CX Foundation en 2026-02-12T12:15:00Z NiCE Releases Agentic AI CX Frontline Report https://cxfoundation.com/news/zoom-ai-notes 2026-02-11 daily 0.9 CX Foundation en 2026-02-11T20:00:00Z Zoom AI Companion Adds New Agentic Capabilities https://cxfoundation.com/news/salesforce-acquires-cimulate 2026-02-11 daily 0.9 CX Foundation en 2026-02-11T13:01:36Z Salesforce Acquires Cimulate to Navigate the Future of Agentic Commerce https://cxfoundation.com/news/genesys-debuts-agentic-virtual-agent 2026-02-10 daily 0.9 CX Foundation en 2026-02-10T14:30:12Z Genesys Debuts an “Industry-First” Contact Center Virtual Agent, Leveraging Large Action Models https://cxfoundation.com/news/cisco-g300-switch 2026-02-10 daily 0.9 CX Foundation en 2026-02-10T13:30:00Z Cisco Announces G300 Networking Chip, AgenticOps & AI Defense https://cxfoundation.com/news/webex-contact-center-servicenow 2026-02-10 daily 0.9 CX Foundation en 2026-02-10T08:52:19Z Cisco Announces the Webex Contact Center for ServiceNow https://cxfoundation.com/news/workday-customer-service-layoffs 2026-02-05 daily 0.9 CX Foundation en 2026-02-05T18:47:24Z Workday Becomes the Latest Tech Giant to Trim Its Customer Service Workforce https://cxfoundation.com/news/qualtrics-appoints-new-ceo 2026-02-04 daily 0.9 CX Foundation en 2026-02-04T13:57:04Z Qualtrics Appoints New CEO, Signals Its Ambition to Turn CX Data Into Growth https://cxfoundation.com/news/california-customer-service-response-bill 2026-01-30 daily 0.9 CX Foundation en 2026-01-30T13:21:15Z California Lawmaker Proposes 5-Minute Human Customer Support Rule for Big Businesses https://cxfoundation.com/news/servicenow-record-crm-growth 2026-01-29 daily 0.9 CX Foundation en 2026-01-29T16:33:59Z ServiceNow Delivers Its Strongest CRM Growth Quarter Ever https://cxfoundation.com/news/Assembled-AI-Scheduler 2026-01-28 daily 0.9 CX Foundation en 2026-01-28T19:45:00Z Assembled Announces AI Schedule Generator https://cxfoundation.com/news/france-bans-zoom-teams 2026-01-27 daily 0.9 CX Foundation en 2026-01-27T20:30:00Z France Bans Zoom and Teams In The Public Sector https://cxfoundation.com/news/gartner-new-ai-regulations-contact-centers 2026-01-27 daily 0.9 CX Foundation en 2026-01-27T13:24:15Z Gartner Warns New AI Regulations Could Hike Contact Center Demand by 30% https://cxfoundation.com/news/google-customer-experience-agent-studio 2026-01-21 daily 0.9 CX Foundation en 2026-01-21T14:35:49Z Google Debuts a Customer Experience Agent Studio https://cxfoundation.com/news/servicenow-claims-ai-handles-90-percent-customer-service 2026-01-20 daily 0.9 CX Foundation en 2026-01-20T19:59:40Z ServiceNow Claims AI Handles 90% of Its Customer Service Queries, But Hasn’t Made Layoffs https://cxfoundation.com/news/deepgram-series-c 2026-01-13 daily 0.9 CX Foundation en 2026-01-13T22:34:03Z Deepgram’s $130M Series C: The Quiet Company Powering the Loudest Channel https://cxfoundation.com/news/salesforce-slackbot-release 2026-01-13 daily 0.9 CX Foundation en 2026-01-13T13:03:00Z Salesforce Bids to Make Copilots Cool Again with Its 'All-New' Slackbot https://cxfoundation.com/news/cisco-embeds-ai-agents-webex 2026-01-09 daily 0.9 CX Foundation en 2026-01-09T14:30:00Z Cisco Starts to Embed AI Agents Into Its Webex Contact Center https://cxfoundation.com/news/zoom-platform-workday 2026-01-07 daily 0.9 CX Foundation en 2026-01-07T15:00:00Z Zoom Wants to Be the Platform You Live In Throughout the Workday https://cxfoundation.com/news/retell-ai-launches-automated-qa-voice 2025-12-17 daily 0.9 CX Foundation en 2025-12-17T20:55:20Z Retell AI Introduces Automated QA for Enterprise Voice AI https://cxfoundation.com/news/forethought-launches-browser-agent 2025-10-31 daily 0.9 CX Foundation en 2025-10-31T16:30:00Z Forethought Launches Browser Agent, Pushes the Boundaries of Agentic CX Automation https://cxfoundation.com/news/cresta-launches-ai-testing-suite 2025-09-30 daily 0.9 CX Foundation en 2025-09-30T13:34:50Z Cresta Launches Automated AI Agent Testing: Closing the Trust Gap in Enterprise AI https://cxfoundation.com/news/zoom-ai-concierge 2025-08-18 daily 0.9 CX Foundation en 2025-08-18T17:59:24Z Zoom Brings AI Concierge to the Phone: Redefining the First Hello https://cxfoundation.com/news/polyai-ravenv2-llm 2025-08-11 daily 0.9 CX Foundation en 2025-08-11T20:11:29Z PolyAI and the Latency Barrier: Why Full-Stack Voice AI Is Now an Enterprise Priority https://cxfoundation.com/news/8x8-power-of-you 2025-08-07 daily 0.9 CX Foundation en 2025-08-07T18:09:53Z 8x8 Flips the AI Narrative: A Bold Reframing That Puts the Customer First https://cxfoundation.com/news/genesys-salesforce-servicenow-investment 2025-07-31 daily 0.9 CX Foundation en 2025-07-31T21:10:11Z Genesys Lands $1.5B from Salesforce and ServiceNow - To Lead the Future of Enterprise CX https://cxfoundation.com/news/nice-cognigy-acquisition 2025-07-28 daily 0.9 CX Foundation en 2025-07-28T16:29:13Z NICE Acquires Cognigy: The Battle for the Agentic AI Stack Has Begun https://cxfoundation.com/news/zoom-first-ai-autodialer 2025-07-22 daily 0.9 CX Foundation en 2025-07-22T17:01:21Z Zoom Debuts AI-First Auto Dialer and Revamps Revenue Accelerator to Streamline Sales https://cxfoundation.com/news/crescendo-amazon-voice-ai-nova 2025-07-21 daily 0.9 CX Foundation en 2025-07-21T18:49:31Z Crescendo Taps Amazon Nova Sonic to Bring Human‑Grade Voice AI to CX https://cxfoundation.com/news/slack-unveils-ai-productivity 2025-07-17 daily 0.9 CX Foundation en 2025-07-17T17:49:34Z Slack Rolls Out Conversational AI Features to Power the Modern Enterprise https://cxfoundation.com/news/smart-support-frontai 2025-07-17 daily 0.9 CX Foundation en 2025-07-17T15:39:43Z Front Announces AI Suite Built for Real Support Teams, Not Ticket Systems https://cxfoundation.com/news/talkdesk-uk-regional-cloud 2025-07-16 daily 0.9 CX Foundation en 2025-07-16T18:52:07Z Talkdesk Launches UK Regional Cloud to Bolster Data Sovereignty https://cxfoundation.com/news/vonage-aws-integration 2025-07-16 daily 0.9 CX Foundation en 2025-07-16T17:03:07Z Vonage and AWS Launch AI Voice Integration for Real-Time CX https://cxfoundation.com/news/zendesk-acquires-hyperarc 2025-07-15 daily 0.9 CX Foundation en 2025-07-15T19:02:22Z Zendesk Acquires HyperArc to Launch Real-Time GenAI Analytics for CX https://cxfoundation.com/news/cresta-ai-contact-center 2025-07-15 daily 0.9 CX Foundation en 2025-07-15T15:52:53Z Cresta’s Bet on Intelligence Over Infrastructure, in a Market Obsessed with Consolidation https://cxfoundation.com/news/sprinklr-supercharges-ai 2025-07-14 daily 0.9 CX Foundation en 2025-07-14T18:07:51Z Sprinklr Supercharges AI and Automation Across its Unified CXM Stack https://cxfoundation.com/news/zooms-custom-ai-launch 2025-07-09 daily 0.9 CX Foundation en 2025-07-09T19:26:53Z Zoom Launches Agentic AI Additions to Boost Efficiency and Connection https://cxfoundation.com/news/synthflow-aims-to-advance-voice-ai 2025-07-02 daily 0.9 CX Foundation en 2025-07-02T15:14:45Z Synthflow Aims to Advance Voice AI With Scalable No-Code Agents https://cxfoundation.com/news/employee-workflow-automations 2025-07-01 daily 0.9 CX Foundation en 2025-07-01T20:10:48Z Freshworks Unveils Workflow Engine to Streamline Employee Journeys https://cxfoundation.com/news/talkdesk-hospitality-travel 2025-06-30 daily 0.9 CX Foundation en 2025-06-30T06:00:00Z Talkdesk Launches Travel and Hospitality Experience Clouds https://cxfoundation.com/news/genesys-cloud-ai-studio 2025-06-25 daily 0.9 CX Foundation en 2025-06-25T12:06:02Z Genesys Launches AI Studio to Help Businesses Deploy Safer, Smarter Virtual Agents https://cxfoundation.com/news/salesforce-announces-agentforce 2025-06-23 daily 0.9 CX Foundation en 2025-06-23T20:04:21Z Salesforce Unveils Game-Changing OS for AI Agents https://cxfoundation.com/news/nice-cxone-mpower-ai-agents 2025-06-17 daily 0.9 CX Foundation en 2025-06-17T18:32:59Z NICE Launches CXone Mpower Agents: A New Era in Enterprise AI Automation https://cxfoundation.com/news/nice-snowflake-partnership 2025-06-16 daily 0.9 CX Foundation en 2025-06-16T16:43:26Z NiCE and Snowflake Partner to Power End-to-End CX Automation Through AI Data Integration https://cxfoundation.com/news/freshworks-agentic-ai 2025-06-12 daily 0.9 CX Foundation en 2025-06-12T21:58:27Z Freddy AI by Freshworks Enters Its Autonomous Era https://cxfoundation.com/news/zoom-unveils-agentic-ai 2025-06-10 daily 0.9 CX Foundation en 2025-06-10T23:14:15Z Zoom CX Unveils Agentic AI to Redefine Customer Experience at Scale https://cxfoundation.com/news/ringcentral-launches-customer-journey 2025-06-10 daily 0.9 CX Foundation en 2025-06-10T22:22:31Z RingCentral Launches Customer Journey Analytics to Address CX Fragmentation https://cxfoundation.com/news/krisp-launches-ai-voice 2025-06-10 daily 0.9 CX Foundation en 2025-06-10T17:21:42Z Krisp Launches Real-Time AI Voice Stack for Contact Centers https://cxfoundation.com/news/five9-unveils-agentic-cx 2025-06-10 daily 0.9 CX Foundation en 2025-06-10T17:10:44Z Five9 Unveils Agentic CX: A New Standard for AI-Driven Contact Centers https://cxfoundation.com/news/hubspot-chatgpt-integration 2025-06-10 daily 0.9 CX Foundation en 2025-06-10T12:24:12Z HubSpot's ChatGPT CRM Integration: Breakthrough in CX or Data Privacy Time Bomb? https://cxfoundation.com/news/gladly-customer-ai-launch 2025-05-28 daily 0.9 CX Foundation en 2025-05-28T19:22:11Z Gladly Launches Customer AI to Reinvent CX with Empathy and Scale https://cxfoundation.com/news/zendesk-unccaas-launch 2025-05-21 daily 0.9 CX Foundation en 2025-05-21T22:30:01Z Why Zendesk Is Betting Against the Category It Just Entered https://cxfoundation.com/news/breaking-down-cx-silos 2025-05-16 daily 0.9 CX Foundation en 2025-05-16T04:00:00Z Breaking Down the Silos: From Fragmented Tools to Unified CX https://cxfoundation.com/news/nice-aws-collaboration-cx 2025-05-13 daily 0.9 CX Foundation en 2025-05-13T16:03:41Z NICE and AWS Forge Alliance for CX Automation https://cxfoundation.com/news/customer-experience-day-is-official 2025-05-13 daily 0.9 CX Foundation en 2025-05-13T02:40:23Z CX Teams, Take Note: Customer Experience Day is Official https://cxfoundation.com/news/zoom-servicenow-alliance 2025-05-08 daily 0.9 CX Foundation en 2025-05-08T20:36:05Z The Zoom + ServiceNow Platform Convergence Is Here https://cxfoundation.com/news/servicenow-knowledge-2025 2025-05-07 daily 0.9 CX Foundation en 2025-05-07T19:09:10Z ServiceNow's Knowledge 2025 Unveils AI-Driven Overhaul https://cxfoundation.com/news/zoom-goes-frontline 2025-05-05 daily 0.9 CX Foundation en 2025-05-05T22:00:00Z Zoom Goes Frontline: A Smart AI Play for Shift Workers https://cxfoundation.com/news/nextiva-stategic-expansion 2025-05-01 daily 0.9 CX Foundation en 2025-05-01T04:00:00Z Nextiva’s Strategic Expansion Signals a New Era of AI-Native CX https://cxfoundation.com/news/microsoft-cx-play 2025-04-30 daily 0.9 CX Foundation en 2025-04-30T22:00:00Z Inside Microsoft’s CX Play: AI Is Becoming Infrastructure https://cxfoundation.com/news/cisco-servicenow-ai-security-partnership 2025-04-28 daily 0.9 CX Foundation en 2025-04-28T22:00:00Z Cisco and ServiceNow Link Arms: Real AI Security or Buzzwords? https://cxfoundation.com/news/avaya-infinity-launch 2025-04-21 daily 0.9 CX Foundation en 2025-04-21T22:00:00Z Legacy? Meet Infinity: Avaya’s Bold Bet on Cloud-AI CX https://cxfoundation.com/news/gen-ai-retail-surge 2025-04-07 daily 0.9 CX Foundation en 2025-04-07T22:00:00Z Gen AI Traffic to Retail Sites Surges 1,300% — Are You Ready? https://cxfoundation.com/news/zendesk-launches-un-ccaas 2025-04-06 daily 0.9 CX Foundation en 2025-04-06T22:00:00Z Zendesk Ditches the CCaaS Acronym Game — Launches "Un-CCaaS"